Business VoIP phone services across the UK

Keep your numbers, modernise calling, and move off legacy lines ahead of the 2027 PSTN switch-off. Teams Voice, SIP trunking, numbers, plans and porting.

Ofcom-registered VoIP provider • Global services • Number porting

Business VoIP that works wherever your team work

Choose what you need — Microsoft Teams Voice calling, SIP trunking, business numbers, call plans, and number porting — with a clear path to migrate away from legacy PSTN/ISDN services ahead of the 2027 switch-off.

Tell us what you’re replacing and how many users/sites you have — we’ll recommend the simplest route.

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Which VoIP route should you start with?

Answer a few quick questions and we’ll point you to the best starting option.

Suggested start: Microsoft Teams Voice Why: your setup leans Teams-first

Your route

  • Start with Microsoft Teams Voice.
  • Include number porting to keep continuity.

Guide only – final routing depends on your current setup and number requirements.

Phone Service Solutions

Not sure where to start? If you live in Microsoft Teams, begin with Teams Voice. If you have a phone system and need carrier-grade lines, start with SIP Trunking. If you need presence in new regions, start with Business Numbers.

Teams direct calling

Microsoft Teams Voice Calling

Turn Teams into your business phone: make and receive calls inside Teams, with a setup designed for organisations moving away from desk-phone dependency. (Also known as Microsoft Direct Routing.)

  • Best for: Teams-first businesses
  • Outcome: fewer apps, simpler calling experience
  • Next step: share user count + call requirements for a quote

SIP trunking (replacement for legacy lines)

Replace PSTN/ISDN lines with SIP trunks delivered over your internet connection, so your capacity can scale without physical line constraints, supporting continuity and cost efficiency compared to traditional telephony.

  • Best for: existing phone systems that need modern lines
  • Outcome: scalable concurrent calling
  • Next step: tell us how many channels you need
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UK & International business numbers

Add geographic, non-geographic and freephone numbers – UK and international coverage, with routing options to landlines, mobiles, or your cloud phone system. Options include gold numbers and block ranges.

If you’re with another provider, we can transfer your existing numbers using number porting.

Call Plans & Tariffs

Call plans built around how you actually use the phone, from UK unlimited packages to international destinations, helping you forecast spend and avoid bill surprises.

  • Best for: busy teams, customer service, multi-site calling
  • Outcome: predictable monthly communications spend
  • Next step: share typical destinations/minutes
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number porting

Number Porting (keep your numbers)

Move from your current provider without changing the numbers your customers already know. Our team manages the porting process to reduce disruption and protect continuity during migration.

Gain the benefits of advanced telephony services without losing your trusted phone numbers.

Business VoIP FAQs

A business VoIP phone system carries calls over an internet or private data connection instead of relying entirely on a traditional telephone line. Employees can make and receive business calls using desk phones, computers, mobile applications or Microsoft Teams.

Yes. VoIP can suit businesses of almost any size because users and features can be added without installing a separate traditional telephone line for each employee. Small businesses can access professional features such as auto attendants, call queues, hunt groups, voicemail-to-email and mobile applications.
In most cases, yes. Existing numbers can normally be transferred to the new provider through a process called number porting. Porting times depend on the number type, current provider and accuracy of the account information supplied. Telappliant can coordinate the porting process and agree a planned cutover with you.

A properly planned migration should keep disruption to a minimum. Before the cutover, users, numbers, devices and call flows should be configured and tested. More complex migrations may be completed in phases or supported by temporary call-diversion arrangements.

Yes. Microsoft Teams can be connected to the public telephone network so employees can make and receive external business calls through Teams. The appropriate setup may include Teams Phone, Direct Routing or another compatible calling arrangement.
VoIP can be deployed securely, but it must be protected like any other cloud or network service. Important controls include strong passwords, multi-factor authentication where supported, controlled administrator access, secure device configuration, fraud monitoring, software updates and appropriate network security.
Not always. Your existing connection may be suitable if it has enough bandwidth, low latency and consistent performance. The provider should assess call volumes, locations, existing traffic and resilience before recommending a configuration.
The UK is moving away from traditional analogue telephone services towards digital, internet-based alternatives. Businesses should identify any telephone lines, alarms, payment terminals, door-entry systems, lift phones or fax services that may still rely on legacy connectivity.

Why Businesses Choose Telappliant

One Trusted Partner

Communications, Connectivity and Security in One Place

We have been helping UK organisations improve their communications and technology since 2003. Our experience covers cloud telephony, connectivity, Microsoft services, managed IT and cyber security.

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Here When You Need Us

UK-Based Advice and
Support

Speak to a UK-based team that understands your business, your existing phone system and your migration plan. We provide support before, during and after deployment – not just access to a software platform. 

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Built for What’s Next

AI-Ready Business Communications

Access to features such as call transcription, conversation summaries, intelligent routing and customer-service analytics. We help you introduce AI in a practical, secure and manageable way. 

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What happens next

The UK’s legacy PSTN network is due to switch off by January 2027. If you still rely on PSTN/ISDN (or anything built on it), now is the time to confirm what needs replacing and map a low-disruption migration path.

  1. Quick call (15 minutes): what you have today, what’s changing, user/site count
  2. Recommendation: Teams Voice vs SIP trunks vs numbers + call plans
  3. Migration plan: number porting steps, cutover approach, continuity checks
  4. Go live + support: confirm routing, call quality, and success criteria

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