Choose the right level of managed IT support — from remote-only cover to a fully managed IT function — with clear options for on-site support, out-of-hours cover, managed applications and cyber security.
We’ll help you choose the right plan based on ownership: what you’ll keep in-house vs what you want us to run day-to-day. Then you can add application and security support aligned to your tools, risk and compliance needs
Pick the plan based on who owns day-to-day IT, then confirm whether you need on-site and/or out-of-hours as options.
How much we manage for you.
Remote-only vs included on-site where required.
Monitoring, reporting, account and service management.
Start with the plan that matches how you run IT today. You can then review the full inclusions if you want the detailed breakdown.
Prefer detail? Open the full inclusions below. *Fair usage applies. **On-site charges may apply. ***24×7 support optional.
| Decision point | Remote-only | On-demand | Fully Managed |
|---|---|---|---|
| Ideal for | Remote workers + offices with basic IT management in place. | Internal IT with backup support required. | A full, skilled, dedicated IT support function. |
| On-site support | Available | Available | Included |
| Support hours | Mon–Fri, 08:00–17:00 | Mon–Fri, 08:00–17:00 | Mon–Fri, 08:00–17:00 |
| 24×7 support | Available (optional) | Available (optional) | Available (optional) |
| Service review (QBR) | Quarterly | Quarterly | Quarterly |
Businesses that want core remote support for teams across sites/remote working, with basic IT management already in place.
Organisations with an internal IT manager/team who need backup support to handle peaks, projects, and escalations.
Organisations that want a complete, skilled IT support function managed for them.
Telephone and email technical support*
On-site Support**
Available
Available
Included
PC Hardware Support
24×7 Remote Device Monitoring with Automated Resolution
Managed Cyber Security Support
Service Reporting
Server Support
Support Office Hours (Mon-Fri)
08:00 – 17:00
08:00 – 17:00
08:00 – 17:00
24×7 Support***
Available
Available
Available
Dedicated Account Manager
Service Delivery Manager
Service Level Monitoring & Agreements
Service Review (QBR)
Quarterly
Quarterly
Quarterly
Ideal For
Organisations with remote workers and offices with basic IT management in place.
Organisations with a reduced need for IT support, possibly with an internal IT Manager or team, but where backup support is required keep up with demand.
Organisations requiring a full, skilled, dedicated IT support function.
* Fair usage applies to telephone/email support – see terms. On-site support depends on plan and may be time & materials where not included. 24×7 support may be optional.
** Based on availability and chargeable on a time and materials basis. If included, then on-site support is provided at no extra cost when issues cannot be resolved remotely.
*** Optional, subject to additional charge
Add extra coverage for the tools your team relies on, such as Microsoft 365 support, backup, device management, and ticket-based support for third-party applications. (Licensing needs to be in place where required.)
Microsoft 365 Support
Office 365 Email Backup
Enterprise Cloud Backup*
Mobile Device Management with Microsoft Intune
Email Archiving
Third party application support (Ticket management only)
* Covers desktop / laptop and server backup.
Choose the plan you need, then add the security services that match your risk and compliance requirements – from endpoint protection support to firewall management and optional services like awareness training, dark web monitoring and SOC.
AV Endpoint Protection, Ransomware, Spyware Protection Support*
Managed Firewall Support**
Backup & Disaster Recovery
Identity & Access Management
Email Security (Encryption, Spam & Malware)
Staff Security Awareness Training
Optional
Optional
Optional
Dark Web Monitoring
Optional
Optional
Optional
Managed SOC
Optional
Optional
Optional
* Support only, and subject to software licensing being in place.
** Subject to a supported firewall. Please enquire for further details.
Remote-only support is suited to businesses with basic IT management already in place. On-demand support is designed for organisations with internal IT that need backup, escalation or additional capacity. Fully Managed IT Support is for organisations that want Telappliant to provide a complete IT support function.
On-site support is available across the support plans, but it is included as standard with Fully Managed IT Support. For other plans, on-site support may be available on a time and materials basis depending on requirements.
Yes. 24×7 support is available as an optional addition across the plans, subject to the agreed support model and requirements.
Yes. Managed application options can include Microsoft 365 support, Office 365 email backup, enterprise cloud backup, Microsoft Intune, email archiving and third-party application ticket management.
Yes. Cyber security options can include endpoint protection support, firewall support, backup and disaster recovery, identity and access management, email security, awareness training, dark web monitoring and Managed SOC options.
On-demand IT Support is usually the best starting point for organisations that already have an internal IT manager or team but need backup support for demand peaks, projects and escalations.
Tell us about your users, current setup and support requirements. We’ll help you choose between Remote-only, On-demand and Fully Managed IT Support — and identify any application, security or out-of-hours options you may need.
One supplier. One support team. One point of accountability.
