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Hospitality

Delivering leading edge communications solutions that shine for Hotels and Serviced appartments.

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What is Service-Call?

Service-Call, for the Hospitality market, delivers a family of communications solutions specifically tailored for the Hotel and Serviced Apartment sector. Developed by British based voice specialists, Splicecom, Service-Call satisfies the needs of a wide range of hospitality services, including; small boutique establishments, budget to high end hotels and single or multiple locations.

Service-Call operates with market leading PMS and CRM systems, integrates with WiFi infrastructures for roaming staff and offers Business Management tools for Call Reporting, Live Business Dashboards and Wallboards with fully integrated Call Recording. In addition, highly functional Call Centre or advanced multi-channel Contact Centre operation allow Reservations staff to manage guests across multiple communication disciplines, including email, web chat, SMS and social media as well as voice.

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Medic-Call Features

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Front of House Integration

PMS integration with Micros Fidelio (Oracle), iCharge/TigerTMS, Telecom Eye and many more

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Service-Call Unified Device Support

Desk phones, smartphones, softphones, wireless phones

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Wireless Phones

DECT or WiFi for staff mobility

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Room Phones

SIP/IP or analogue phones for residents

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Staff Calling

Emergency call facility for multiple members of staff, wherever they might be

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Tannoy/Paging System

Use desk phones or integration with 3rd party tannoy/paging systems

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Service-Call Live

Wallboards and Dashboards

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Service-Call Admin Portal

Browser based system admin tool

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Building Management

Integrates alarms from alarm panels, emergency pull cords, Lone Workers and more

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Service-Call Attendant

Single or multi-level auto attendant

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Messaging

Allows calls to ring direct or overflow to voicemail

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In Queue Announcements

Simple announcement, Position in queue, Callback

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Main Reception

Multi-site deployment or hunt groups

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Single Hotel Deployment

A phone system physically residing in your Hotel

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Multiple Hotel Deployment

A single on premise phone system. Works across all Hotels, each Hotel can operate independently

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Finance

CAPEX or OPEX or a blend of both to meet budgetary requirements

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Business IT services

Transform your business with our range of innovative IT products & solutions.

Managed IT, robust cyber-security and other business solutions to empower your business, delivered by a team of expert technicians and backed up by a decade of experience.

Daniel Turner from BTC Activewear says…

After trials with several companies, we chose Telappliant for our VoIP call plan, SIP trunking channels and incoming phone numbers. Telappliant has unified our multiple phone systems, reduced our telephony costs, provided valuable support for growth and facilitated remote working. We couldn’t be more satisfied.

Alistair Castillo from De Cotta Law says…

We approached Telappliant following a recommendation from a client and have been a customer ever since. Telappliant provides us with a low-cost, flexible call package, which works perfectly with our VoIP PBX appliance and has a crystal clear billing arrangement.

Irfan Dadabhai from Conrad Electronics says…

We discovered Telappliant following a recommendation from a client. This is our first experience of VoIP telephony and we are extremely happy. VoIPOffice is very easy to use and provides us with the information we needed to ensure each agent in our UK Customer Contact Centre is managed effectively.

Gupi Wasan from E-Services Group says…

Telappliant brought together our three separate analogue phone systems into one low cost, high performance solution. I would most definitely recommend Telappliant to other businesses, especially call centres and those looking to unify their telecommunications.

Andy Arnell from Nomad Digital says…

The fact that calls between internal users are free, regardless of location, is excellent because we have so many branches in different countries. It’s also useful that we only have to dial four digits, rather than the country code and telephone number.

Henry Ayres from AngloINFO says…

Telappliant were more than happy to meet our changing needs with a flexible and accommodating package. Their VoIPOffice business telephone system is extremely cost-effective, scalable and reliable, and their ongoing support is invaluable

Trevor Tsang from Reassured says…

VoIPOffice has grown with the business and proved to be reliable and to significantly reduce our overheads. Telappliant is always happy to respond to our unique demands and I highly recommend VoIPOffice Hosted for Call Centres to other businesses.

Explore the benefits

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Work Anywhere

Access your system remotely regardless of the location, whilst retaining your office phone functionality.

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Grow With Us

Future-proof your business with a solution that is designed with scalability and growth
in mind.

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Save Money

Solutions that require minimum upfront investment, money saving call tariffs and no costly setup fees.

Want to get started?

View our products & services or get in touch with one of our advisors.

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