AI Cloud Communications for UK Businesses

Answer faster, resolve more on the first call, and get reliable insight from every conversation. Built‑in Teams presence, UK‑based support and flexible cloud / hybrid options.

SelectVoice Communications Suite

SelectVoice is our next-generation platform for AI Cloud Communications. It brings AI, advanced business reporting and integration with over 300 third-party applications, so teams can work anywhere with clarity, control and confidence.

Everyday Calling

Business Edition

Core calling, voicemail, Teams presence & auto‑attendant included.

from £9.95 / User / month

Mobile & desktop apps
IVR & call forwarding
Includes telephone number & call plan
Core cloud calling features and apps
Auto-attendant (IVR)
Hunt groups and ring groups
Microsoft 365 SSO + user sync
Microsoft Teams Presence

Advanced Contol

Enterprise Edition

Call recording, advanced reporting, Teams direct routing, CRM integration.

from £14.95 / User / month

FCA-compliant call recording
Integration with over 300 applications
API & webhook access
Microsoft Teams Direct Routing
Analytics + scheduled reports
AI Features (transcription, summaries etc)
Optional 24×7 support
Microsoft Teams Presence

Full CX Platform

Call Centre Edition

Call injection, supervisor tools & wallboards for reporting.

from £19.95 / User / month

Agent & supervisor consoles
Queue priorities & SLAs
Advanced reporting & wallboards
Advanced queues, priorities, SLAs
Agent and supervisor consoles
Wrap-ups and scorecards
Supervisor tools (call monitoring, whisper and barge.

Which edition is right for me?

Answer a few quick questions to get a recommendation.

Team size

Call handling

Compliance / QA

AI needs

Voice and Collaboration

Work Anywhere

Simplified Management

Microsoft 365 Compatible

Security and Reliability

Omni-Channel and AI

Everything you need for professional business communications.

Advanced capabilities such as call recording, call queueing, call-centre toolsets, CRM and API integrations are available by edition.

Microsoft Teams

Teams Presence

Direct Routing

Number policies & routing

CRM

Screen‑pops on inbound

Click‑to‑dial & activity logging

Works with over 300 CRMs

Extensibility

APIs, webhooks & SSO options

Device fleet management

Disaster recovery routing

Healthcare

Automatic patient screen-pop

Streamlined appointment calling

Centralised patient notes

Hospitality

Instant guest profile pop

Faster reservation handling

Personalised service insights

Education

Instant student screen-pop

Click-to-dial integration

Unified communication records

Intelligence that adapts

Understand every conversation. Turn routine calls and voicemails into searchable, simple insights, directly inside SelectVoice.

Voicemail to text
Live Transcription & Call Summaries
Call Sentiment Analysis

Compatible with: Enterprise and Call Centre Editions.

SelectVoice Agent Assist

A 24/7 AI receptionist that handles your inbound calls so your team doesn’t have to:

Answers calls and works out what the caller needs
Routes callers to the right person or team
Captures caller details and reason for calling
Books, reschedules and cancels appointments
Takes smart voicemail with transcript and call summary
Pushes call notes into your CRM or helpdesk

Compatible with: Business, Enterprise, Call Centre.

How fast can we go live?

Most deployments complete within 1 business day depending on porting times, site count and device orders.

Can we keep our numbers?

Yes. We handle UK and international number porting. Share your number list and we’ll schedule a seamless cutover.

Do you support Microsoft Teams?

Yes. We offer Teams Direct Routing with presence sync, SSO and user provisioning.

What about resilience and compliance?

Options include internal calling during internet outages, emergency broadcast/override and granular directory controls. Telappliant is ISO certified and Cyber Essentials compliant.

Want to get started?

View our products & services or get in touch with one of our advisors.