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AI Cloud Communications for UK Businesses

Answer faster, resolve more on the first call, and get reliable insight from every conversation. Built‑in Teams presence, UK‑based support and flexible cloud / hybrid options.
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  • Cyber Essentials
  • ISO certified
  • Comms Council Founder Member

SelectVoice Communications Suite

SelectVoice is our next-generation platform for AI Cloud Communications. It brings AI, advanced business reporting and integration with over 300 third-party applications, so teams can work anywhere with clarity, control and confidence.

Everyday Calling

Business Edition

Core calling, voicemail, Teams presence & auto‑attendant included.

from £9.95 / User / month

  • Mobile & desktop apps
  • IVR & call forwarding
  • Includes telephone number & call plan
  • Core cloud calling features and apps
  • Auto-attendant (IVR)
  • Hunt groups and ring groups
  • Microsoft 365 SSO + user sync
  • Microsoft Teams Presence
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Advanced Contol

Enterprise Edition

Call recording, advanced reporting, Teams direct routing, CRM integration.

from £14.95 / User / month

  • FCA-compliant call recording
  • Integration with over 300 applications
  • API & webhook access
  • Microsoft Teams Direct Routing
  • Analytics + scheduled reports
  • AI Features (transcription, summaries etc)
  • Optional 24×7 support
  • Microsoft Teams Presence
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Full CX Platform

Call Centre Edition

Call injection, supervisor tools & wallboards for reporting.

from £19.95 / User / month

  • Agent & supervisor consoles
  • Queue priorities & SLAs
  • Advanced reporting & wallboards
  • Advanced queues, priorities, SLAs
  • Agent and supervisor consoles
  • Wrap-ups and scorecards
  • Supervisor tools (call monitoring, whisper and barge.
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Which edition is right for me?

Answer a few quick questions to get a recommendation.

Voice and Collaboration

  • Crystal-clear HD audio
  • Intelligent call routing and visual IVR
  • Built-in paging and announcements

Work Anywhere

  • SelectVoice mobile apps
  • Manage contacts, calls and presence on the go
  • Consistent experience across devices

Simplified Management

  • Secure web portal for easy admin
  • Visual auto-attendant builder
  • Central user and group management

Microsoft 365 Compatible

  • Single sign-on (SSO)
  • User and group sync
  • Teams presence awareness

Security and Reliability

  • Multi-factor authentication
  • Resilient failover
  • UK-based support

Omni-Channel and AI

  • Chat, SMS and social messaging
  • Unified agent desktop
  • AI transcriptions, insights and analytics

Everything you need for professional business communications.

Everything you need for professional business communications.
  • HD voice for crystal-clear calls
  • Smart call routing & IVR
  • Call transfer, park and pickup
  • Ring groups and hunt groups
  • Music on hold and custom prompts
  • Caller ID, virtual & geographic numbers
  • Call forwarding & DND controls
  • Voicemail-to-email notifications
  • Conference calling
  • SelectVoice Mobile and desktop apps
  • Self-service web portal
  • Call statistics and basic analytics
Advanced capabilities such as call recording, call queueing, call-centre toolsets, CRM and API integrations are available by edition.
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Microsoft Teams

Teams Presence

Direct Routing

Number policies & routing

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CRM

Screen‑pops on inbound

Click‑to‑dial & activity logging

Works with over 300 CRMs

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Extensibility

APIs, webhooks & SSO options

Device fleet management

Disaster recovery routing

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Healthcare

Automatic patient screen-pop

Streamlined appointment calling

Centralised patient notes

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Hospitality

Instant guest profile pop

Faster reservation handling

Personalised service insights

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Education

Instant student screen-pop

Click-to-dial integration

Unified communication records

Intelligence that adapts

Understand every conversation. Turn routine calls and voicemails into searchable, simple insights, directly inside SelectVoice.

  • Voicemail to text
  • Live Transcription & Call Summaries
  • Call Sentiment Analysis

Compatible with: Enterprise and Call Centre Editions.

SelectVoice Agent Assist

A 24/7 AI receptionist that handles your inbound calls so your team doesn’t have to:

  • Answers calls and works out what the caller needs
  • Routes callers to the right person or team
  • Captures caller details and reason for calling
  • Books, reschedules and cancels appointments
  • Takes smart voicemail with transcript and call summary
  • Pushes call notes into your CRM or helpdesk

Compatible with: Business, Enterprise, Call Centre.

Most deployments complete within 1 business day depending on porting times, site count and device orders.
Yes. We handle UK and international number porting. Share your number list and we’ll schedule a seamless cutover.
Yes. We offer Teams Direct Routing with presence sync, SSO and user provisioning.
Options include internal calling during internet outages, emergency broadcast/override and granular directory controls. Telappliant is ISO certified and Cyber Essentials compliant.

Handle more calls without adding headcount

Use AI-powered cloud communications to reduce missed calls, improve response times and give your team better visibility across every customer conversation.

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Make an Enquiry

Built for businesses that want faster answers, better service and fewer lost opportunities.

Direct Sales

0345 557 6100

Enquiry & Support

0345 004 4040

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