Contact Us

Keep calling on-site with cloud failover

Run day-to-day call control locally for predictable performance and survivability. Add a ready-to-run secondary instance in Telappliant’s private cloud for failover and a practical route to hybrid voice.
Talk to a hybrid voice specialist
Built for organisations that need local control, continuity, and a clear disaster-recovery path.

How on-site calling and cloud failover work together

SelectVoice Edge runs at your site for day-to-day call control and local integrations. SelectVoice Connect keeps a secondary instance ready in Telappliant’s private cloud – so if your primary platform or site is impacted, calling and inbound numbers can restore with minimal disruption.

Normal operation (on-site)

  • Your SelectVoice Edge platform runs locally, close to users and the LAN, giving predictable performance and control over features and integrations.

Standby resilience (private cloud)

  • A mirrored instance sits ready in Telappliant’s private cloud to handle calls during an incident.

Incident handling (failover + fallback)

  • Detect sentiment and tone to improve customer satisfaction and agent empathy during live conversations.
image 2022 08 23 165503069

SelectVoice Edge (on-premise UC platform)

For organisations that need maximum control and local survivability, SelectVoice Edge keeps call processing close to your users—supporting predictable performance, integration with existing networks/legacy systems, and stricter security or compliance needs.

Best for:

  • Sites where voice must keep running even if an internet link becomes unavailable
  • Teams that need local integrations and more control over call handling/features
  • Organisations with compliance or security requirements driving on-premise call control

Add SelectVoice Connect to introduce disaster recovery via a ready-to-run private-cloud instance.

SelectVoice Connect (disaster recovery + hybrid enablement)

SelectVoice Connect extends SelectVoice Edge into Telappliant’s private cloud by providing a secondary instance that can take over automatically if the primary platform or site is impacted, all without redesigning your voice estate.

  • You keep primary call control on-site for local survivability
  • You gain a cloud standby that can take over during an incident
  • You get a practical path to higher availability as requirements evolve

Failover behaviour and restoration steps are confirmed during design so you know exactly what happens during an outage.

AdobeStock 429513194

Design a survivable phone system for your sites

Speak to a hybrid voice specialist about SelectVoice Edge and SelectVoice Connect. They will cover how failover works, what’s required on-site, and how to build continuity for inbound numbers and calling across locations.
Book a demo

Direct Sales

0345 557 6100

Enquiry & Support

0345 004 4040

Contact Form