Microsoft Teams Direct Routing for business calls

Keep Microsoft Teams as your collaboration hub and add business-grade calling through Telappliant voice services. Set up is cloud-based, with options to integrate your existing phone system where required.
Tell us how many users you need and whether you’re connecting an existing phone system. We’ll come back with the right route and monthly pricing.

Scale Teams calling without new hardware

Microsoft Teams is already central for messaging, files and meetings. Direct Routing extends Teams so you can also make and receive calls to and from landline and mobile numbers, from the same Teams app on laptop or mobile. Installation is cloud-based, so there’s no need for additional hardware or site visits.
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Estimated savings with Teams Direct Routing

Quick estimate of potential monthly savings when moving calls into Microsoft Teams.

£200–£600 / month*

Typical saving range for organisations replacing traditional lines with Teams Direct Routing.

Where savings come from

    *Indicative estimate. Final savings depend on contracts, usage and licences.

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    Teams calling that fits how you work

    Use Teams for everyday business calling inside and outside your organisation. Multi-way conferencing can include audio and video participants on the same call, so teams can collaborate without switching tools.

    How does Telappliant Teams calling benefit you?

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    Call from Teams on any device

    Use Microsoft Teams as a software phone from your PC or mobile device for day-to-day business calls.

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    Keep familiar extensions

    Call colleagues using your existing extension numbers, right from Teams.

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    Blend Teams with your existing setup

    Combine the functionality of your current phone system with Teams to support a more collaborative calling experience.

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    Consolidate calling costs

    Bring call expenditure into a single Telappliant call plan. If you want one partner for Microsoft 365 day-to-day management too, ask about an IT support plan.

    Features of Telappliant Microsoft® Teams Direct Routing

    Direct Routing should feel simple for end users and predictable for IT. Here’s what you can expect from Telappliant Teams Direct Routing.
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    Integrate with your existing phone system (if needed)

    Works with your Microsoft 365 environment to route calls via Microsoft Teams, with options to integrate an existing phone system.

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    A familiar calling experience in Teams

    Make and receive calls using the Teams app on laptop or mobile, like you would on a desk phone.

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    Keep existing call centre tools and integrations

    Maintain your existing call centre software, devices and integrations.

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    Low monthly subscription model

    A subscription-based service designed to keep monthly costs predictable.

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    Fully managed private cloud service

    24/7/365 fully managed private cloud service.

    Scale Teams calling without new hardware

    To make and receive external calls in Microsoft Teams using Direct Routing, you need two things: the right Microsoft user licences and a compatible SIP service (sometimes described as PSTN connectivity). On this service, Telappliant provides the carrier SIP trunking/voice service and connects it to Teams via Direct Routing (through our carrier network).

    Microsoft licences
    (per user who needs calling)

    Each user who will make/receive external calls in Teams needs:
    – Microsoft Teams
    – Teams Phone

    SIP services

    Microsoft’s Direct Routing service uses a SIP trunk provider (such as Telappliant) to route calls to the wider phone network.

    Choose your integration route

    You can integrate Microsoft Teams calling with SelectVoice, or connect directly using our SIP trunking services. We’ll recommend the simplest route based on what you’re running today.

    Want to get started?

    Tell us how many users need calling and whether you’re connecting an existing phone system. We’ll recommend the simplest Direct Routing setup (SelectVoice integration or SIP trunking) and come back with pricing and next steps.

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