Microsoft Teams is used by many businesses for communication, meetings, and collaboration activities. With Microsoft Teams Phone Calls enabled via Direct Routing, your business will be able to make and receive calls from landlines and mobile phones using one application – Teams.
Since the whole process is based in the cloud, there is no need to install a phone system, hardware, or costly equipment. Your employees will be able to take calls from laptops, smartphones, tablets, or certified Microsoft Teams desk phones.
Quick estimate of potential monthly savings when moving calls into Microsoft Teams.
Typical saving range for organisations replacing traditional lines with Teams Direct Routing.
*Indicative estimate. Final savings depend on contracts, usage and licences.
Use Microsoft Teams as a software phone from your PC or mobile device for day-to-day business calls.
Call colleagues using your existing extension numbers, right from Teams.
Combine the functionality of your current phone system with Teams to support a more collaborative calling experience.
Bring call expenditure into a single Telappliant call plan. If you want one partner for Microsoft 365 day-to-day management too, ask about an IT support plan.
Works with your Microsoft 365 environment to route calls via Microsoft Teams, with options to integrate an existing phone system.
Make and receive calls using the Teams app on laptop or mobile, like you would on a desk phone.
Maintain your existing call centre software, devices and integrations.
A subscription-based service designed to keep monthly costs predictable.
24/7/365 fully managed private cloud service.
To make and receive external calls in Microsoft Teams using Direct Routing, you need two things: the right Microsoft user licences and a compatible SIP service (sometimes described as PSTN connectivity).
On this service, Telappliant provides the carrier SIP trunking/voice service and connects it to Teams via Direct Routing (through our carrier network).
Each user who will make/receive external calls in Teams needs:
– Microsoft Teams
– Teams Phone
Microsoft’s Direct Routing service uses a SIP trunk provider (such as Telappliant) to route calls to the wider phone network.
Microsoft Teams Phone System is the Microsoft business telephony offering based on the cloud which helps organisations to make and receive external calls from Microsoft Teams.
Microsoft Teams Direct Routing connects Microsoft Teams to the public switched telephone network by using a trusted SIP provider, and hence businesses do not need to change their numbers and phone systems.
Yes. Employees can make and receive Microsoft Teams voice calls on Windows, Mac, Android, iPhone, tablets, and Teams-certified desk phones.
No. Many businesses continue using their existing PBX and migrate to Microsoft Teams gradually by using Direct Routing.
Yes. Microsoft Teams Phone System works for office, remote and hybrid workers as both use the same business phone number.
You can integrate Microsoft Teams calling with SelectVoice, or connect directly using our SIP trunking services. We’ll recommend the simplest route based on what you’re running today.
We’ll help you turn Microsoft Teams into a complete business phone system that keeps your teams connected wherever they work.
Simple deployment, expert support and a solution tailored to your business.
