teams direct routing

Microsoft Teams Voice

Use Microsoft® Teams Direct Routing with your Phone System.

Integrate Teams with your office phone system for a truly collaborative, integrated experience using Microsoft Teams Direct Routing.

Microsoft Teams software

Microsoft® Teams is an essential business collaboration platform for messaging, sharing files, making video calls and more. With our new Voice for Teams service (also known as Microsoft Direct Routing) you can now use your Teams software just like your desk phone, allowing you to make calls to landline and mobile destinations.

Installation is simple and cloud based – no need for additional hardware or site visits. Connect your phone system to Microsoft® Teams and enjoy effortless communication.

Microsoft Teams Solutions

Make and answer telephone calls via Teams. Multi-way conference capability is extended by allowing audio and video callers to be on calls together, with full calls history available.

With Microsoft Teams you can empower your remote workforce, improve operational efficiency and save money. With our advanced calling feature, you can use your MS Teams app just like your desk phone to call anyone inside or outside your organisation.

Microsoft team solutions

How will Telappliant Voice for Teams benefit you?

simple calling

Simple Calling

Use Microsoft® Teams like a softphone from your PC or mobile device

4-digit dialling

4-digit Dialling

Call other colleagues by dialling your existing phone extension numbers

increased functionality

Increased Functionality

Combine the functionality of your existing phone system with Teams to create a collaborative communications experience

Optimise your costs

Optimise your Costs

Consolidate call expenditure with a single Telappliant call plan and optimise use of Microsoft licenses

Features of Telappliant Voice for Microsoft® Teams

office phone system

Integrates with your office phone system

Access your system remotely regardless of the location, whilst retaining your office phone functionality.

desk phone

Works as Desk Phone

Make and receive calls the same as with standard desk phonesin mind.


Utilises existing Setups

Maintain all your existing Call Centre software, devices and integrations

low cost subscription

Low Cost

Low monthly subscription fee model

fully managed cloud service

Fully Managed

24/7/365 fully managed cloud service


What is required to enable Voice for Microsoft® Teams?

To use our service, you will require a Microsoft feature called Teams Direct Routing, which is available with the Phone System Licence. This enables the Dial Pad feature and allows calls to be made via the Teams app. This license is sold as an add-on but is included in the Office 365 E5 plan as standard. Microsoft may alter plans from time to time so please check their web site for further updates.

At time of publication the Common Area Phone license can also be used and is also available for free trial in the Microsoft portal

You will need the following Microsoft licensing in place below. Please check with your IT provider for further information.

  • Office 365 Enterprise Subscription (E1, E3 or E5)
  • Microsoft Phone System add-on license

Please refer to the following Microsoft link for further information:


Integrate your Microsoft© Teams account with VoIPOffice, Splicecom and most other phone systems or with our SIP trunking services.

Do you need help setting up Microsoft Teams or Microsoft Office 365?
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