Built for businesses that need professional phone coverage, smarter call handling, and seamless handoff to real teams, without the friction of voicemail, queues, or rigid IVRs.
Ella understands natural language, answers common customer questions, and routes callers to the right team when needed.
No complicated menus, no missed enquiries, just fast and helpful conversations every time someone calls your business.
A simple AI receptionist to answer calls and capture messages 24/7.
£49 / month
Smarter call handling for growing teams.
£199 / month
Most Popular
For teams that need multiple AI Skills, higher volume, and visibility.
£299 / month
Multi-site operations needing deep integrations and high volumes.
Custom
Always On
Ella answers instantly, 24/7, giving callers a calm, professional experience even outside business hours.
Natural Voice
Natural speech, low latency responses, and multilingual support make every interaction feel smooth and confident.
Smart Routing
Transfer callers to the right team, escalate edge cases, and pass full context so your people can pick up seamlessly.
Trusted Answers
Ella responds using approved business content, helping teams stay accurate, consistent, and on-brand.
Operational Insight
Track call trends, recurring questions, and message outcomes to improve service and spot demand earlier.
Trusted Answers
Configurable guardrails, secure integrations, and reliable performance make Ella suitable for serious business use.
Why it matters
Reduce missed calls and voicemail drop-off
Improve first-contact resolution for routine queries
Give teams more time for higher-value conversations
Extend professional phone coverage without adding headcount
Best-fit use cases
USE CASE
Reception & switchboard
USE CASE
After-hours overflow
USE CASE
Customer support
USE CASE
By automating high-volume, repetitive calls, Ella reduces the need for additional agents during peak periods. Businesses typically see cost savings through lower average handling times, reduced overflow staffing costs, and higher deflection rates — all while maintaining or improving caller satisfaction.
Yes. Ella provides intelligent self-service for common requests — callers can get answers, check statuses, and complete routine tasks via natural conversation. When a request exceeds self-service scope, Ella seamlessly transfers to a live agent with full context, eliminating cold transfers and repeat questions.
Ella connects to your existing telephony, CRM, and ticketing platforms via REST APIs and webhooks. She’s designed to enhance your current contact centre setup, not replace it, adding AI-powered automation and NLP capabilities without requiring a platform migration.
Absolutely. Ella can be configured with different skills, knowledge bases, and routing rules per department or location. Whether you have one office or fifty, Ella provides consistent, professional call handling with location-aware routing and department-specific responses.
