IT Helpdesk

IT Helpdesk

Automate IT processes to save time and increase productivity with our award winning IT helpdesk solutions.

IT helpdesk solutions

IT Helpdesk solutions

Are you spending too much time solving IT issues? Is dealing with technology challenges a distraction that you could do without? Would you prefer to use that spent time running your business instead?​

Telappliant IT Helpdesk saves you time by providing you with IT support packages specifically tailored to suit the needs of your business.

Benefits of our Helpdesk

Experts team

Expert Knowledge

Access a team of certified technology professionals with years of experience dealing with all things IT.

24/7 support

24×7 Support

Round the clock service for businesses with office hours going beyond 9 to 5.

First class service

First Class Service

We’re quick and efficient – that’s why we have so many happy customers!

First Time fix

First-time Fix

Most problems logged by our clients are fixed on the first call.

impartial advice

Impartial Advice

We’re fully impartial, helping you choose the right tools for your business environment.

Full cost control

Full Cost Control

All time itemised on your monthly bill – you’ll know exactly what you pay for.

Guaranteed Respons time

Guaranteed Response Time

We respond to your problems within target times defined by our Service Level Agreements.

Late ticket response guarantee

Late Ticket Response Guarantee

If we miss a response deadline, we won’t charge you.

IT Helpdesk Features

Key features at a glance

Intelligent Systems

Intelligent Systems

Fully response driven ticketing system to ensure prompt problem resolution, and automatic escalation when required

ISO certified Security

ISO Certified Security

We follow strict IT Security guidelines, certified by ISO 27001 (Information Security Management) compliance.

proactive monitoring

Proactive Monitoring

Our software agents monitor of the health of your hardware. Problems are identified and automatically reported to our team for speedy resolution.

Remote Hands-on support

Remote Hands-on Support

We use remote control software to access your IT environment. Over 90% of our clients’ problems can be dealt with remotely.

When can we talk?

Understanding your business challenges is essential to providing you with a best fit solution. For IT Helpdesk pricing please contact us, or see our IT Service Packages.

General IT Enquiries

IT Service Email

For IT enquiries & support

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