IT Support Plans
We provide a range of managed IT support plans, with a straightforward per user, per device pricing structure, making budgeting simple and predictable, for enterprises of all shapes and sizes.
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IT Support for Business
Grouped by category, making services easier to understand.
IT Support Plans
| Service Features | Remote IT Support | On-Demand IT Support | Fully Managed IT Support |
| Telephone and email technical support* | |||
| On-site Support** | Available | Available | Included |
| PC Hardware Support | |||
| 24×7 Remote Device Monitoring with Automated Resolution | |||
| Managed Cyber Security Support | |||
| Service Reporting | |||
| Server Support | |||
| Support Office Hours (Mon-Fri) | 08:00 – 17:00 | 08:00 – 17:00 | 08:00 – 17:00 |
| 24×7 Support*** | Available | Available | Available |
| Dedicated Account Manager | |||
| Service Delivery Manager | |||
| Service Level Monitoring & Agreements | |||
| Service Review (QBR) | Quarterly | Quarterly | Quarterly |
| Ideal For | Organisations with remote workers and offices with basic IT management in place. | Organisations with a reduced need for IT support, possibly with an internal IT Manager or team, but where backup support is required keep up with demand. | Organisations requiring a full, skilled, dedicated IT support function. |
| Enquire Now | Enquire Now | Enquire Now |
* Subject to fair usage policy. Please see our terms and conditions.
** if optional, then this is based on availability and chargeable on a time and materials basis. If included, then on-site support is provided at no extra cost when issues cannot be resolved remotely.
*** Optional, subject to additional charge
Managed Applications
| Service Features | Remote-only IT Support | On-demand IT Support | Fully Managed IT Support |
| Microsoft 365 Support | |||
| Office 365 Email Backup | |||
| Enterprise Cloud Backup* | |||
| Mobile Device Management with Microsoft Intune | |||
| Email Archiving | |||
| Third party application support (Ticket management only) | |||
| Enquire Now | Enquire Now | Enquire Now |
* Covers desktop / laptop and server backup.
Cyber Security
| Service Features | Remote-only IT Support | On-demand IT Support | Fully Managed IT Support |
| AV Endpoint Protection, Ransomware, Spyware Protection Support* | |||
| Managed Firewall Support** | |||
| Backup & Disaster Recovery | |||
| Identity & Access Management | |||
| Email Security (Encryption, Spam & Malware) | |||
| Staff Security Awareness Training | Optional | Optional | Optional |
| Dark Web Monitoring | Optional | Optional | Optional |
| Managed SOC | Optional | Optional | Optional |
| Enquire Now | Enquire Now | Enquire Now |
* Support only, and subject to software licensing being in place.
** Subject to a supported firewall. Please enquire for further details.
When can we talk?
Understanding your IT challenges is essential to providing you with the right solution.
To discuss further, please contact us today for an impartial chat with one of our team.
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