Microsoft teams voice

Microsoft Teams Voice

Use Microsoft® Teams Direct Routing with your Phone System

Integrate Teams with your office phone system for a truly collaborative, integrated experience using Microsoft Teams Direct Routing.

Microsoft Teams software

Microsoft® Teams is an essential business collaboration platform for messaging, sharing files, making video calls and more. With our new Voice for Teams service (also known as Microsoft Direct Routing) you can now use your Teams software just like your desk phone, allowing you to make calls to landline and mobile destinations.

Installation is simple and cloud based – no need for additional hardware or site visits. Connect your phone system to Microsoft® Teams and enjoy effortless communication.

Microsoft team solutions

Microsoft Teams Solutions

Make and answer telephone calls via Teams. Multi-way conference capability is extended by allowing audio and video callers to be on calls together, with full calls history available.

With Microsoft Teams you can empower your remote workforce, improve operational efficiency and save money. With our advanced calling feature, you can use your MS Teams app just like your desk phone to call anyone inside or outside your organisation.

How will Telappliant Voice for Teams benefit you?

simple calling

Simple Calling

Use Microsoft® Teams like a softphone from your PC or mobile device

4-digit dialling

4-digit Dialling

Call other colleagues by dialling your existing phone extension numbers

increased functionality

Increased Functionality

Combine the functionality of your existing phone system with Teams to create a collaborative communications experience.

Optimise your costs

Optimise your Costs

Consolidate call expenditure with a single Telappliant call plan and optimise use of Microsoft licenses

Features of Telappliant Voice for Microsoft® Teams

office phone system

Integrates with your office phone system

Access your system remotely regardless of the location, whilst retaining your office phone functionality.

desk phone

Works as Desk Phone

Make and receive calls the same as with standard desk phonesin mind.


Utilises existing Setups

Maintain all your existing Call Centre software, devices and integrations

low cost subscription

Low Cost

Low monthly subscription fee model

fully managed cloud service

Fully Managed

24/7/365 fully managed cloud service


What is required to enable Telappliant Voice for Microsoft® Teams?

To use our service, you will be using a Microsoft feature called Teams Direct Routing. This becomes available with the Phone System licence. The Phone System Licence itself is what enables the Dial Pad in Teams and allows calls to be made via Teams. This license is an add-on to most Office 356 plans but is included in the Office 365 E5 plan as standard. Microsoft may alter plans from time to time but the diagram below, should help in understanding which licences you will require in your Office 365 account.

At time of publication the Common Area Phone license can also be used and is also available for free trial in the Microsoft portal

You will need the following Microsoft licensing in place below. Please check with your IT provider for further information.

  • Office 365 enterprise subscription (E1, E3 or E5)
  • Microsoft Phone System add-on (comes with E1, E3)

Please refer to the following Microsoft link for further information:


Telappliant Voice for Microsoft® Teams is now available for all, whether you are a single user operation or a large enterprise! Integrate your Microsoft© Teams account with VoIPOffice or your own PBX system from as little as £3 per month per user or as part of your VoIPOffice cloud telephony or talkassure SIP trunking subscription.

Do you need help setting up Microsoft Teams? We recently acquired Amica Technology, experts in IT Managed Services. Speak to us now about we can digitally transform your business environment.

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