Fax and franking machines after the PSTN switch-off
Fax machines and some franking machines use an analogue line. The first question is whether you still need them, and if so, what your supplier supports.
Decisions to make
Is it still needed?
Check whether anyone still sends or receives faxes, and whether a regulator, customer or partner requires it.
Keep, replace or retire
Options may include an online fax service, a supplier-supported digital setup or retiring the device. Results vary by machine and service.
Franking updates
Many franking machines now update over the internet. Your franking supplier will confirm whether yours needs a line.
Inventory checklist
- Each fax or franking machine, location and number
- Who uses it and how often
- Supplier or lease company and contract end date
- Any external parties who send you faxes
Questions for your supplier
- Is this machine supported on a digital line?
- Is there a replacement or online option you recommend?
- Do we need to keep our existing fax number?
- Is there a cost to change or end the lease?
Who to involve
The machine supplier or lease company confirms support. If you keep a fax number, ask about porting it before the line changes.
Power cuts and backup
Fax over a digital service depends on powered equipment. Plan accordingly if faxes are business critical.
Fax over digital lines does not always work reliably. Test sending and receiving before relying on it.
This is indicative planning guidance, not certification of safety, compatibility or legal compliance. Digital phone services may fail without power. Safety-critical devices require confirmation and testing by the relevant equipment vendor; an online score or analogue adapter cannot guarantee compatibility.
Where Telappliant can help
Telappliant can review your phone numbers and replacement calling service. Machine support and leases remain with your supplier. Migration dates depend on your provider, so check yours rather than assuming one date.