Microsoft 365 Management
End-to-end Microsoft 365 administration, security, governance and adoption - run by certified Microsoft engineers.
What running Microsoft 365 as a managed service means
Microsoft 365 is now the productivity backbone for most UK businesses. Getting the most from it - and keeping it secure - takes real expertise. Telappliant runs Microsoft 365 as a managed service with certified engineers covering identity, security, productivity and adoption.
Identity is the foundation. We deploy and manage Entra ID with MFA enforcement, conditional access, privileged identity management and SSO to your wider SaaS estate. Identity compromise is the leading attack vector; identity hardening is the strongest single control.
Productivity covers Teams, SharePoint, OneDrive and Outlook configuration - including governance for sprawl. We set up site provisioning, retention, archiving and information protection so the tenant stays manageable as it grows.
Security covers Defender for Office (anti-phishing, ATP, safe links), Defender for Endpoint (EDR), Defender for Cloud Apps (SaaS security) and Purview (information protection, eDiscovery, audit). Most customers already pay for these in their E3 or E5 licences but never light them up.
Adoption matters - paying for licences nobody uses is the most common form of waste. We run focused adoption programmes for Copilot, Teams telephony, SharePoint and Power Platform with real metrics on uptake.
What we administer day to day
The capabilities included as standard with this service.
Entra ID management
Identity, MFA, conditional access, PIM and SSO.
Teams and SharePoint
Provisioning, governance, retention and archiving.
Defender suite
Office, Endpoint and Cloud Apps - threat protection across the stack.
Purview compliance
Sensitivity labels, DLP, eDiscovery and audit.
Copilot enablement
Tenant prep, governance and user adoption for Microsoft 365 Copilot.
Licence optimisation
Quarterly review of licences against actual use.
What happens when Defender raises an alert
A tenant generates alerts every week. Most are noise. The difference is who reads them.
- 01
The alert is reviewed, not auto-forwarded
An engineer looks at the signal in Defender and decides whether it is a false positive, a policy that needs tuning or a real compromise.
- 02
Identity is contained first
On a suspected account compromise the priority is sessions revoked, password reset and MFA re-registered, because identity is the route most attacks take.
- 03
You get a plain-English account
What was seen, what we did, which user was affected and whether any data left the tenant.
- 04
The policy changes
Conditional access, DLP or a Defender rule is adjusted so the same alert does not arrive again next month.
Who runs what in the tenant
We run
- Entra ID, MFA, conditional access and privileged access
- Teams, SharePoint and OneDrive provisioning, retention and governance
- Defender for Office, Endpoint and Cloud Apps configuration and tuning
- Purview labels, DLP and audit configuration
- A quarterly licence review against actual usage
You decide
- Which licence tier each user gets, and the budget behind it
- Who is allowed privileged access, and who approves it
- Data retention and information-handling policy for your sector
- Whether Copilot is switched on, and for whom
What is not in the managed fee
- Microsoft licences
- E3, E5, Business Premium and Copilot licences are charged separately, whether we act as your CSP or work alongside your existing one.
- Migrations and tenant moves
- A Google Workspace migration or a tenant-to-tenant consolidation is project work, scoped and quoted on its own.
- Custom development
- Power Platform builds and bespoke integrations are not covered by tenant administration.
- Adoption is a joint effort
- We can prepare the tenant, train and report on uptake. Whether people change how they work is a management decision, not a configuration setting.
Common reasons businesses hand the tenant over
Common scenarios where this service delivers measurable value.
M365 hardening
Implement Microsoft's security baseline and Cyber Essentials controls.
Tenant migration
Migrate from Google Workspace or consolidate multiple M365 tenants.
Copilot adoption
Tenant readiness, governance and adoption for M365 Copilot rollout.
Teams Phone deployment
Direct routing, dial plans and adoption for Teams telephony.
What you can expect to pay
Typically £8 - £18 per user / month
Indicative range for fully managed Microsoft 365. Charged on top of Microsoft licence cost; final price depends on user count, security baseline and Copilot scope.
Indicative UK list pricing. Final quote depends on user count, sites, integrations and contract length. All prices exclude VAT.
- Entra ID, MFA and conditional access management
- Teams, SharePoint and OneDrive governance
- Defender for Office / Endpoint / Cloud Apps tuning
- Quarterly licence optimisation review
- Microsoft licences (E3/E5/Business Premium/Copilot)
- Project work (migrations, tenant-to-tenant moves)
- Custom Power Platform development
Common questions
Explore related services
Talk to us about microsoft 365 management
A short call, no obligation.