Microsoft Teams Phone and Direct Routing
Microsoft Teams Phone with full PSTN calling via UK Direct Routing - keep your existing numbers, get inclusive UK minutes and a managed SBC, without Microsoft Calling Plans.
Teams Phone with Direct Routing vs Microsoft Calling Plans
Both give your users PSTN calling inside Microsoft Teams. The difference is cost, control and what you can layer on top.
| Direct Routing with Telappliant | Microsoft Calling Plans | |
|---|---|---|
| Inclusive UK minutes | Pooled bundles, typically 30-50% cheaper | Fixed per-user bundles at Microsoft list price |
| Keeping your numbers | All UK ranges ported in, no downtime | Porting supported but slower and more restricted |
| Call routing | Hunt groups, IVR, AI receptionist, smart routing | Native Teams routing only |
| Compliant recording | Microsoft-compliant recorder with PCI-DSS payments | Basic Teams recording |
| Contact centre | Full omnichannel overlay for Teams agents | Requires a separate third-party product |
| Mixed estates | Teams and cloud PBX on one dial plan and one bill | Teams users only |
About microsoft teams phone and direct routing
Microsoft Teams is now the productivity platform for most UK businesses. Teams Phone turns it into the phone system too, and Direct Routing is how you connect it to the public telephone network using our UK SIP trunks - so users make and receive calls from inside Teams on their existing numbers, with inclusive UK minutes.
Compared to Microsoft Calling Plans, Direct Routing is cheaper per user, more flexible on minutes, and easier to port numbers into. You also get the full Telappliant call platform underneath - call recording, contact centre, AI receptionist and analytics - alongside native Teams calling.
We handle the SBC and Teams configuration end-to-end. You assign Teams Phone licences in Microsoft 365 admin, we provision the routing in our platform, and users start making PSTN calls from Teams on day one.
Direct Routing supports advanced scenarios out of the box - shared line appearance, hunt groups, auto attendants beyond what Teams native provides, full PCI-DSS payment recording and AI call summaries pushed into Outlook and CRM.
If your business runs partially on Teams and partially on cloud PBX softphones, we unify the two - one dial plan, one set of numbers, one billing relationship.
What's included
The capabilities included as standard with this service.
Managed SBC
Microsoft-certified SBC in our network, fully managed.
Inclusive UK minutes
Unlimited or capped bundles to UK landline and mobile.
Number porting
All UK number types portable into Teams Phone with Direct Routing.
Advanced call routing
Hunt groups, IVR and AI receptionist beyond native Teams.
Compliant call recording
Microsoft-compliant recording for QA and regulatory needs.
Contact centre overlay
Add full omnichannel contact centre to Teams users.
Where this fits
Common scenarios where this service delivers measurable value.
Teams-first organisations
Make Teams the only client users need; remove separate softphones.
Microsoft Calling Plan replacement
Cut comms cost without forcing users off Teams.
Regulated industries
Add compliant call recording and PCI payments that Teams native doesn't provide.
Mixed estates
Run Teams users and cloud PBX users on one dial plan and one bill.
Common questions
Explore related services
Talk to us about microsoft teams phone and direct routing
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