Microsoft Teams Direct Routing for business calls
Keep Microsoft Teams as your collaboration hub and add business-grade calling through Telappliant voice services. Set up is cloud-based, with options to integrate your existing phone system where required.
Tell us how many users you need and whether you’re connecting an existing phone system. We’ll come back with the right route and monthly pricing.
Scale Teams calling without new hardware
Microsoft Teams is already central for messaging, files and meetings. Direct Routing extends Teams so you can also make and receive calls to and from landline and mobile numbers, from the same Teams app on laptop or mobile. Installation is cloud-based, so there’s no need for additional hardware or site visits.
How much could you save by moving calls into Teams?
Use this quick estimator to see a ballpark monthly saving when you replace or augment your existing phone system with Microsoft Teams Direct Routing.
These are indicative figures only. We’ll confirm savings against your itemised bills and current contracts.
What do you use for telephony today?
Roughly how many phone users do you have?
Approximate monthly spend on calls & lines (ex VAT)
Indicative saving
£200–£600 / month*
Based on organisations with a similar size and profile that moved calling into Microsoft Teams with Direct Routing.
Where the saving comes from
How we’d validate this
- Review your last 1–3 months of telephony bills.
- Map users and numbers to Teams Phone licences.
- Confirm connectivity and Direct Routing design.
*Final savings depend on your exact call profile, contracts and how many users need Teams Phone. Share a recent bill with us for a detailed comparison.
Teams calling that fits how you work
Use Teams for everyday business calling inside and outside your organisation. Multi-way conferencing can include audio and video participants on the same call, so teams can collaborate without switching tools.
How does Telappliant Teams calling benefit you?
Call from Teams
on any device
Use Microsoft Teams as a software phone from your PC or mobile device for day-to-day business calls.
Keep familiar extensions
Call colleagues using your existing extension numbers, right from Teams.
Blend Teams with
your existing setup
Combine the functionality of your current phone system with Teams to support a more collaborative calling experience.
Consolidate calling costs
Bring call expenditure into a single Telappliant call plan. If you want one partner for Microsoft 365 day-to-day management too, ask about an IT support plan.
Features of Telappliant Microsoft® Teams Direct Routing
Direct Routing should feel simple for end users and predictable for IT. Here’s what you can expect from Telappliant Teams Direct Routing.
Integrate with your existing phone system (if needed)
Works with your Microsoft 365 environment to route calls via Microsoft Teams, with options to integrate an existing phone system.
A familiar calling experience in Teams
Make and receive calls using the Teams app on laptop or mobile, like you would on a desk phone.
Keep existing call centre tools and integrations
Maintain your existing call centre software, devices and integrations.
Low monthly subscription model
A subscription-based service designed to keep monthly costs predictable.
Fully managed private cloud service
24/7/365 fully managed private cloud service.
What you need to enable Teams voice calling
To make and receive external calls in Microsoft Teams using Direct Routing, you need two things: the right Microsoft user licences and a compatible SIP service (sometimes described as PSTN connectivity).
On this service, Telappliant provides the carrier SIP trunking/voice service and connects it to Teams via Direct Routing (through our carrier network).
- Microsoft licences (per user who needs calling)
Each user who will make/receive external calls in Teams needs:
– Microsoft Teams
– Teams Phone - SIP services
Microsoft’s Direct Routing service uses a SIP trunk provider (such as Telappliant) to route calls to the wider phone network.
Choose your integration route
You can integrate Microsoft Teams calling with SelectVoice, or connect directly using our SIP trunking services.
We’ll recommend the simplest route based on what you’re running today.
Want to get started?
Tell us how many users need calling and whether you’re connecting an existing phone system. We’ll recommend the simplest Direct Routing setup (SelectVoice integration or SIP trunking) and come back with pricing and next steps.
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Use the contact form for IT support enquiries, plan questions, or audit requests.