What changed for organisations like yours
See how UK organisations use Telappliant for AI communications, managed IT, cyber security and connectivity. Ask us for a reference in your sector.
- Published customer stories
- 28Published customer stories
- Sectors represented
- 12Sectors represented
- Single and multi-site estates
- UK-wideSingle and multi-site estates
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Reducing missed calls for a multi-site manufacturer
Far fewer calls going unanswered across the three sites, with faster supplier response and fewer order escalations.
Improving call visibility with summaries and CRM integration
Cleaner CRM records, fewer dropped follow-ups, faster onboarding for new account managers.
Modernising legacy telephony with cloud communications and AI workflows
Single national platform, lower line costs, supporters reached 24/7.
Helping a customer service team reduce call admin
Coordinators spend noticeably less time on call admin, with a richer audit trail for compliance.
Improving enquiry routing across multiple locations
More peak-time enquiries converted into bookings, and out-of-hours enquiries captured rather than missed.
BTC Activewear - cloud telephony rollout
Faster call handling and clearer reporting across the sales floor.
NHS Choices - resilient contact infrastructure
Maintained availability through demand peaks.
Wokingham Borough Council - unified communications
Lower costs and consistent citizen experience.
Reassured - contact centre scale-up
Supported headcount growth without service degradation.
Douglas Stafford - resilient business communications
Reliable platform for client-facing teams.
Vibrant Media - global communications
One platform across multiple international offices.
Angloinfo - communications for a distributed expat network
One platform across countries, with calls reaching the right team wherever they were working.
DMR Film Ventures - flexible telephony for a project-based business
Staff kept one business number wherever they worked, with no hardware to relocate.
Quote My Energy - outbound sales telephony with reporting
Managers could coach from real calls and see activity by agent and campaign each day.
Insure4Sure - compliant call handling for an insurance broker
Compliance evidence available on request without manual archiving.
247 Spares Network - keeping trade enquiries answered
Fewer abandoned enquiries and a clear record of every missed call to follow up.
Conrad Electronics - consolidating customer service telephony
One number plan and one set of service reports across the customer service team.
De Cotta Law - cross-border telephony for a law firm
Clients reach the right lawyer through one consistent number plan.
Nomad Digital - communications for a global engineering team
Support calls reached whichever region was on shift, without manual switching.
So Quartier - telephony for a multi-site retail operation
Head office gained visibility of call volumes while sites kept local answering.
Call centre operations - scaling agent capacity
Capacity flexed with demand instead of being fixed to hardware.
Gold Travel - handling booking enquiries out of hours
Out-of-hours enquiries captured rather than lost to voicemail.
British Gymnastics - member enquiry handling
Predictable answering during peaks and clearer data on enquiry types.
E-Services Group - communications and connectivity in one contract
One support route for voice and data faults.
Kirker Europe - travel telephony with call quality assurance
Consistent call quality with recordings available for training.
Perfect Smile Dental Group - patient call handling across practices
Fewer unanswered patient calls during busy clinic hours.
MSR Business Consulting - communications for a small consulting team
Clients reach consultants on one number regardless of location.
National Homebuyers - responsive enquiry handling
Faster first response to new enquiries and cleaner lead records.
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Talk to a technology partner
Get direct access to the people who manage, support and improve your technology. Our teams work together across our locations, so whether the issue is IT, communications, connectivity or security, we can bring in the right expertise without passing you between separate providers.
- One integrated support team
- Expertise across IT, communications, connectivity and security
- Connected support across our locations
