Support

Support that keeps your business moving

Get fast, knowledgeable help from our service and technical teams. Whether you need to report an issue, request assistance or speak to a specialist, we're here to help.

Log a support ticket Browse FAQs

Connected expertise across our locations: One integrated support teamConnected expertise across our locations
Specialists across IT, communications and connectivity: Technical expertiseSpecialists across IT, communications and connectivity
Extended support options for critical services: 24/7 support availableExtended support options for critical services

Choose a route

Start with how urgent it is

Picking the right channel gets you a faster answer than picking the loudest one.

Service down

Total loss of voice, connectivity or a business-critical system. Call us so it is triaged immediately rather than queued.

0345 004 4040

Something is broken

A fault affecting some users or one site. Log it with as much detail as you can and we will pick it up in order of impact.

Log a ticket

Change or question

New users, moves, adds, changes, billing queries or how-to questions. The contact form is the fastest route for anything non-urgent.

Send us a message

Before you call

Four details that halve resolution time

1The site or user affected, and roughly when it started.
2Whether it affects one person, one site or everyone.
3Any error message, exactly as it appears on screen.
4What has already been tried, so we do not repeat it.

Self-serve

Sort it yourself in a minute

Run a speed testRule out local congestion before reporting a circuit fault.Browse the FAQsPorting, onboarding, security and billing questions answered.Customer portalManage services, users and account details in one place.

Standard support runs during UK business hours, with out-of-hours and 24/7 cover available on eligible services. Your contract sets the response targets that apply to you.

Not a customer yet, but stuck with your current provider?

We review UK phone, IT and connectivity estates and tell you plainly what is worth changing.

Talk to a technology partner

Get direct access to the people who manage, support and improve your technology. Our teams work together across our locations, so whether the issue is IT, communications, connectivity or security, we can bring in the right expertise without passing you between separate providers.

One integrated support team
Expertise across IT, communications, connectivity and security
Connected support across our locations