A UK-based managed technology partner
Meet Telappliant, a UK technology provider delivering communications, connectivity, managed IT, cyber security and cloud services since 2003.
Who we are
Telappliant has been helping UK organisations get more from their technology since 2003. Today, our specialists work across communications, connectivity, managed IT, cyber security, cloud infrastructure and AI.
What makes us different isn't simply the breadth of technology we provide. It's how we bring that expertise together around each customer, understanding their business, taking ownership and becoming a technology partner they can rely on.
Our mission
To develop a deep understanding of our customers' needs and apply that knowledge to help them succeed. That means taking the time to understand your business, your people, your customers and your ambitions, as well as your technology. Our recommendations start with what your business needs to achieve, not with what we want to sell.
Our ethos
We care about the businesses we support and the people who depend on their technology every day. That means taking ownership when something goes wrong, challenging ourselves when something could be better and never hiding behind a ticket, a supplier or an SLA.
We treat our customers as partners. Their priorities become our priorities, and we measure ourselves by the difference we make to their business.
Who we work with
We work with UK organisations typically ranging from 20 to 1,000 users across education, health and social care, manufacturing, the public sector, hospitality and professional services.
Many come to us with technology spread across different suppliers, locations and platforms. We bring those pieces together, simplify the environment and provide clear accountability, while getting to know the business behind the technology.
Our company values
Our values shape how we work and the service we aim to deliver.
Dedicated to our customers
We take the time to understand our customers' businesses, not just their technology. We care about their success, take ownership when things go wrong and do what is right for them, even when that means telling them they don't need to buy something from us.
Dedicated to our people
Great customer experiences start with people who care. We support, trust and empower our colleagues to use their expertise, challenge things that aren't right and take responsibility for delivering the best outcome.
Strive for excellence
Good enough isn't good enough. We keep improving, whether we're resolving a ticket, delivering a project, developing a product or supporting a customer through change. We learn from mistakes and look for a better way.
Make fact-based decisions
We make decisions based on evidence, not assumptions. We use data, experience and customer insight to understand the problem, challenge our thinking and recommend what will genuinely deliver the best outcome.
More than 20 years of evolving with our customers
Since 2003, Telappliant has continually evolved our technology, expertise and infrastructure around the changing needs of UK businesses.
Today, we bring together communications, connectivity, managed IT, cyber security, cloud infrastructure and AI, supported by our own technology platforms and dedicated UK infrastructure.
That gives our customers one technology partner with the breadth, expertise and infrastructure to take responsibility across their technology environment.
- 2003
Communications technology
Telappliant was founded in London as a VoIP pioneer, helping UK businesses move beyond traditional ISDN and embrace new ways of communicating.
- 2010
Managed IT
As our customers' technology needs evolved, so did we. We expanded into managed IT, bringing networks, servers, devices and communications together through one technology partner.
- 2018
Connectivity and cyber security
We expanded our expertise across connectivity, SD-WAN and cyber security, enabling us to manage and protect more of our customers' technology environments.
- 2022
Our own UK infrastructure
We strengthened our infrastructure capability with dedicated UK data centre infrastructure, giving us greater control over the cloud, hosting and critical services we deliver to customers.
- 2024 onwards
Developing the next generation
Our evolution continues. We develop our communications and AI capabilities, combining intelligent call handling, automation and conversation intelligence with the wider technology environment. We continue to invest in the technology, infrastructure and expertise our customers will need next.
- Today
Always evolving
Technology doesn't stand still, and neither do we. We keep developing our people, platforms and capabilities so our customers don't have to navigate change alone.
Talk to a UK technology partner
Book a practical, no-pressure consultation. We'll review your current setup, show where AI communications, cloud telephony or managed IT could improve customer experience and reduce admin - and tell you straight if you don't need us.
- UK-based people, real account management
- Honest recommendations - even if it's not us
- Practical AI where it adds value, not hype
