Telappliant
Managed Technology

Managed cyber security services for UK businesses

Cyber Essentials, Microsoft 365 hardening, endpoint and email security, MDR/SOC options, awareness training and secure AI adoption.

Scope

What we watch and manage

The controls most UK SMEs need, delivered and kept up to date by one team.

Free scorecard

Score your cyber posture in 60 seconds

Nine questions mapped to Cyber Essentials and insurer expectations. Get an indicative score and a prioritised gap list.

Cyber Fundamentals

The 27 capabilities behind a defensible UK business

A clear, vendor-fluent breakdown of every control we deploy and manage - grouped into five domains.

Cyber insights

Read before you buy

Practical guides on the threats, the controls and the certification traps facing UK businesses right now.

Incidents

What happens when an alert fires

The part of a security contract that only matters on the worst day of the year.

  1. 01

    The alert is triaged, not forwarded

    A UK analyst looks at it and decides whether it is noise, something to watch or a live incident. You do not get a queue of raw alerts to interpret yourself.

  2. 02

    Agreed containment runs immediately

    Isolating a device or disabling an account is agreed in writing during onboarding, so a confirmed incident triggers the playbook rather than a phone call asking permission.

  3. 03

    You are told what happened, in plain English

    A named contact gets what was seen, what was done and what is still open. No jargon, no screenshot of a console.

  4. 04

    We close it out and change something

    Recovery, then a short review that ends in a configuration change, a policy change or a training action, so the same alert does not repeat monthly.

Alert triage by UK analysts is business hours as standard. Round-the-clock monitoring is available under the Managed SOC tier, and we will not describe business-hours cover as 24/7.

Accountability

Who does what when something goes wrong

We are accountable for

  • Triaging every alert the tooling raises and telling you what it meant
  • Executing the containment actions agreed during onboarding
  • Keeping controls mapped to Cyber Essentials, ISO 27001 and NCSC guidance
  • Maintaining the evidence pack insurers and auditors ask for
  • A quarterly posture review against current guidance, not last year's

You stay accountable for

  • Approving containment that stops people working, where you have asked to approve it
  • Acting on findings we cannot fix for you, such as an unsupported line-of-business application
  • Telling us about new systems, sites and starters and leavers
  • Any legal or regulatory notification an incident triggers
Limits

What a managed service does not cover

It is not a guarantee against breach
Covering phishing, unpatched devices and weak credentials removes the easy routes in. A determined, targeted attacker is a different problem, and we will say so rather than imply otherwise.
Unsupported software stays a risk
If a critical application only runs on an end-of-life operating system, we can contain the risk but not remove it. That decision stays a business one.
Your other suppliers are not in scope
We can review what a third party exposes, but we cannot manage controls inside a system we do not administer.
Certification is awarded by an assessor
We prepare you and partner with assessors for Cyber Essentials and Plus. The certificate comes from them, not from us.
Why it matters

The commercial case

What changes for your customers, your team and your numbers.

Security consultant presenting a risk posture report to business managers around a meeting table
Outcomes

Outcomes our customers see month on month, not just on day one.

Benefit

Lower breach risk

Most SME attacks still arrive by phishing, unpatched devices and weak passwords. Covering those basics removes the easy routes in.

Benefit

Faster, calmer recovery

Tested backups and a rehearsed response plan turn an incident into a procedure, not a crisis.

Benefit

Smoother insurance renewals

Evidence packs ready for underwriters, instead of a last-minute hunt through inboxes.

Benefit

Bigger contracts within reach

Demonstrable controls answer the security questionnaires that larger customers and public-sector buyers send out.

Benefit

Board-level visibility

Plain-English posture reports that directors can act on without technical translation.

Benefit

Audits without the fire drill

Certification and audit evidence maintained as you go, not assembled the week before.

Starting points

Where customers usually start

Pre-AI hardening

Get identity, device and data controls right before AI tools start touching company information.

Regulator-ready posture

Controls and evidence aligned to FCA, ICO and sector expectations, kept current as they change.

M365 tenant maturity

Move from Microsoft's default settings to a hardened, evidenced baseline you can show an insurer.

FAQs

Common questions

Talk to a UK technology partner

Book a practical, no-pressure consultation. We'll review your current setup, show where AI communications, cloud telephony or managed IT could improve customer experience and reduce admin - and tell you straight if you don't need us.

  • UK-based people, real account management
  • Honest recommendations - even if it's not us
  • Practical AI where it adds value, not hype
UK business team reviewing plans together before a consultation
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