Telappliant
CRM & Workflow Automation

Calls that turn themselves into clean CRM data

Push call outcomes, notes and follow-up tasks into your CRM and ticketing automatically, so nobody has to log calls by hand.

Features

Service features

The core capabilities you get out of the box.

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In the field

What calls that turn themselves into clean crm data looks like in real UK operations.

Feature

CRM call logging

Every call recorded against the right contact, account and deal.

Feature

Automated follow-up tasks

Owners, due dates and context, so nothing gets chased through inboxes.

Feature

Call notes

Structured AI summaries instead of free-text dumps.

Feature

Lead qualification

Capture intent and fit before the human pickup.

Feature

Ticket creation

Support tickets with the right detail, instantly.

Feature

Sales & support workflows

Bespoke automations across your stack.

Feature

Integrations

HubSpot, Salesforce, Microsoft Dynamics, Zoho, Zendesk, Freshdesk and more.

Advantages

Why it's better than the alternatives

How this approach compares to the status quo.

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Our standard

Engineered, measured and reviewed by a UK team that runs this every day.

Advantage

Triggered by real events

Workflows fire on calls, emails, form submissions or CRM updates, rather than running on a timer.

Advantage

No-code rules engine

Business users build automations without waiting on developers.

Advantage

Connects your stack

Bridge CRM, telephony, ticketing and Microsoft 365 in one flow.

Advantage

Built-in audit trail

Every automated action is logged for compliance and debugging.

Advantage

Templates that work

Start from proven UK MSP workflows, not a blank canvas.

Advantage

Safe to iterate

Test changes in staging before they touch live data.

Benefits

The outcomes for your business

What changes for your customers, your team and your numbers.

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Outcomes

Outcomes our customers see month on month, not just on day one.

Benefit

Reclaim hours per week

Remove repetitive copy-paste work across systems.

Benefit

Fewer dropped balls

Follow-ups, callbacks and tasks never get forgotten.

Benefit

Faster lead response

New enquiries are routed and actioned in seconds.

Benefit

Consistent customer journeys

Every customer gets the same standard of follow-through.

Benefit

Lower error rates

Eliminate the typos and missed steps of manual processes.

Benefit

Scale without hiring

Handle more volume with the same team.

FAQs

Common questions

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