Turn every customer conversation into measurable action
Telappliant ConverseIQ analyses 100% of your customer conversations across phone, Microsoft Teams and CRM - surfacing intent, sentiment, coaching moments and outcomes so every team gets better, measurably.
Service features
The core capabilities you get out of the box.
What turn every customer conversation into measurable action looks like in real UK operations.
100% conversation coverage
Every call, Teams meeting and contact centre interaction is captured and analysed, not just a sample.
Intent and sentiment
Understand why customers are getting in touch and how they feel, in context rather than as isolated keywords.
Outcome detection
Identify what happened on each call - sale, complaint, follow-up, churn risk - and what should happen next.
Automated QA scoring
Score 100% of conversations against your own quality framework, with consistent, evidence-based results.
Coaching moments
Surface the exact 30 seconds that mattered for coaching, with side-by-side benchmarks across the team.
CRM enrichment
Push outcomes, next actions and sentiment back into HubSpot, Salesforce, Dynamics or your sales tool of choice.
Teams, phone and contact centre
Ingest from Microsoft Teams, SelectVoice, 3CX, Cisco, Mitel and most modern contact centre platforms.
Dashboards and benchmarks
Volume, sentiment, intent, resolution and trends by team, queue, site and time period.
Why it's better than the alternatives
How this approach compares to the status quo.
Engineered, measured and reviewed by a UK team that runs this every day.
Every conversation, not a sample
Stop reviewing 2% of calls and inferring the rest. See the whole picture.
Context-aware, not keyword spotting
Modern language models understand meaning, accents and British phrasing.
Industry-tuned models
Tuned vocabularies for financial services, healthcare, professional services and recruitment.
No rip-and-replace
Plugs into your existing phone system, Teams and CRM - your team's workflow does not change.
UK data residency
UK-hosted options, role-based access, retention controls and redaction for regulated workloads.
Works with Microsoft Teams
Native ingest for Teams calls and meetings, including recording and transcript pipelines.
The outcomes for your business
What changes for your customers, your team and your numbers.
Outcomes our customers see month on month, not just on day one.
Higher CSAT
Spot dissatisfied customers in the moment, not in next quarter's survey.
Shorter ramp for new agents
New starters learn from real, anonymised examples of what good looks like.
Fairer, faster coaching
Specific guidance grounded in real interactions, not gut feel or sample bias.
Cleaner CRM and forecast data
Outcomes captured automatically, so pipeline and ticket data actually reflect reality.
Stronger compliance evidence
Auditable trail of what was said and agreed, with redaction and retention controls.
Recover missed opportunities
Flag buying intent, complaints and at-risk accounts that would otherwise slip through.
Use cases
Real scenarios where UK teams put this to work.
Sales teams
Capture intent, objections and next steps automatically. Coach reps on the calls that actually close.
Customer support
Triage themes, spot recurring issues and feed the knowledge base from real conversations.
Financial services
Evidence-based QA and complaint detection across regulated calls, with redaction and retention controls.
Healthcare and professional services
Confidentiality-aware analysis of patient and client conversations, with strict access controls.
How implementation works
- Step 1
Connect
We integrate to your phone system, Microsoft Teams and CRM, so nothing needs to be ripped out.
- Step 2
Capture
Every conversation is ingested, transcribed and enriched automatically.
- Step 3
Analyse
Intent, sentiment, outcomes and coaching moments surfaced against your own framework.
- Step 4
Act
Insights pushed into dashboards, CRM, coaching workflows and management reporting.
Common questions
Explore related services
Industries we work with
Talk to us about turn every customer conversation into measurable action
A short call, no obligation.