Question 1

Does the trial really cost nothing?

Accepted Answer

Yes. There is no card required, no setup fee and no contract during the trial. If you decide not to go ahead, there is nothing to cancel and nothing to pay.

Question 2

Can we keep our existing numbers?

Accepted Answer

Yes. During the trial we give you temporary numbers so nothing disrupts your live calls. If you go ahead, we port your existing numbers across as part of the switch. You can check your numbers first on our number porting page.

Question 3

Will our broadband cope with it?

Accepted Answer

For most UK offices, yes. Voice needs very little bandwidth, but it does need a stable connection. We check your line during the setup call and tell you plainly if your connectivity needs attention first.

Question 4

What happens to our current phone contract?

Accepted Answer

Nothing changes while you trial. The trial runs alongside your existing system, so you can test properly without giving notice. We will happily review your current contract end date and plan the switch around it.

Question 5

Who is the free trial for?

Accepted Answer

The cloud telephony trial is for UK-based organisations with 5 or more intended users. The Ella AI receptionist trial is for UK businesses of any size, including sole traders. Both require a UK phone number and business email address, and are subject to a needs assessment and approval.

Question 6

How many users can we trial?

Accepted Answer

Typically up to ten pilot users, which is plenty to test call routing, transfers, mobile working and reporting. Larger trials or multiple sites can be arranged by agreement - tell us on the form.

Question 7

Which phone system will we trial?

Accepted Answer

We recommend the technology that best fits your needs, which may be SelectVoice, VoIPOffice or Microsoft Teams Direct Routing. Ella, our AI receptionist, is also available on a 14-day trial. The trial platform is confirmed after a short needs assessment and depends on compatibility, licensing and whether that platform is available for trial.

Question 8

Is the trial activated automatically?

Accepted Answer

No. Submitting the form is a trial request. Our team reviews it, runs a short needs assessment and confirms approval before anything is set up.

Question 9

Do we need new handsets?

Accepted Answer

No. You can run the trial entirely on the desktop and mobile apps using existing headsets. If you prefer physical handsets, we can arrange them, and many existing IP handsets can be reconfigured.

Question 10

What happens at the end of the 14 days?

Accepted Answer

We have a short wrap-up call. If it works for you, we quote properly and plan the port and go-live. If it does not, we switch the trial off and that is the end of it.

Question 11

Who sets it up?

Accepted Answer

A named UK setup contact configures the trial with you on a short call, including your call routing, opening hours and voicemail. You are not left with a login and a manual.

Request a free 14-day Ella AI receptionist trial

The questions we get asked most

Request a free 14-day Ella AI receptionist trial

The questions we get asked most

01Does the trial really cost nothing?

02Can we keep our existing numbers?

03Will our broadband cope with it?

04What happens to our current phone contract?

05Who is the free trial for?

06How many users can we trial?

07Which phone system will we trial?

08Is the trial activated automatically?

09Do we need new handsets?

10What happens at the end of the 14 days?

11Who sets it up?