Managed IT pricing, sized to your organisation
Managed IT is priced per user, per month, so the invoice moves with your headcount rather than with what broke this quarter. The calculator below gives an indicative figure in under a minute; a firm quote follows a 30-minute scoping call where we look at your actual estate.
Size your managed IT support in 30 seconds
Move the sliders to get an indicative monthly price. Firm quote follows a 30-minute scoping call.
Compare the plans
The tiers differ in how much of the watching and fixing sits with us rather than with you. If you have internal IT and just need overflow support, Helpdesk is usually enough. If nobody is looking after the estate day to day, that is what Managed is for.
| Feature | Helpdesk | Managed | Premium |
|---|---|---|---|
| Support hours | UK business hours | UK business hours | 24 hours, every day |
| How faults get fixed | You spot it, you call us | We usually spot it before your users do | We usually spot it before your users do |
| Proactive monitoring and patching We watch covered systems and keep them patched, instead of waiting for something to break. | No | Yes | Yes |
| Engineer on site | Chargeable visit, booked as needed | Chargeable visit, booked as needed | 4-hour response included |
| Microsoft 365 administration | Optional add-on | Optional add-on | Optional add-on |
| Named account manager and quarterly review | No | Yes | Yes |
| Best for | Teams that handle day-to-day IT themselves | Organisations without internal IT | Sites where downtime stops the business |
On Premium, 24/7 monitoring and the 4-hour on-site response are part of the tier, so the calculator will not charge them again as add-ons.
Questions people ask before picking a plan
The practical differences between Helpdesk, Managed and Premium, in plain terms. Anything not covered here is answered on the scoping call.
What moves the price
Headcount and sites
Pricing is per user with a fixed charge for each additional site. Growth adds cost in predictable steps, not surprise invoices.
Plan tier
Helpdesk covers reactive support. Managed adds proactive monitoring and maintenance. Premium extends cover to 24/7 with on-site response.
Projects are separate
Office moves, migrations and hardware refreshes are quoted as scoped projects, so the monthly service charge never hides one-off work.