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SelectVoice Agent Assist

Handle more calls without more staff. SelectVoice Agent Assist greets, routes and answers in 30+ languages – automating FAQs, capturing leads and taking bookings 24/7.
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Cut wait times, not service quality

Agent Assist is your 24/7, multi-lingual front desk that answers, routes and handles routine queries at scale, while your human team focuses on complex, high-value work. It plugs into your existing phone, CRM and ticketing systems with no change to how customers call you today.

Pricing Plans

Simple monthly plans plus a flexible Enterprise option when you need deeper integration, higher volumes or complex compliance requirements.

Growth Starter

Perfect for smaller teams that want a 24/7 AI receptionist without complexity.

from £149 per month

  • 1 AI call flow (e.g. main reception)
  • 150 assisted monthly call minutes per month*
  • Telephone number included
  • expandable to 10 concurrent calls**
  • 5000+ agent voices
  • 32 languages
  • Call routing (transfer to human)
  • Knowledge bot (provides information from web site)
  • Message taking and forwarding
  • Web portal for transcriptions
  • FAQs page to resolve issues
  • Daily email summaries of calls
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Scaling Plus

For growing teams that need multiple numbers and higher volumes.

from £249 per month

Includes all features in Growth Starter, and:

  • 2 AI call flows (e.g. sales, service, after-hours)
  • 500 assisted call minutes per month*
  • expand to 20 concurrent calls**
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Enterprise

For multi-site operations and contact centres that need deep integrations and SLAs, or enterprises that need volume-based discounts and custom terms.

Custom

Includes all features in Scaling Plus, and:

  • Unlimited AI call flows and use-cases
  • Custom minute bundles & committed usage pricing
  • Multiple international incoming numbers available
  • SelectVoice integration for advanced call routing (transfer to human, skills, schedules, VIP rules)
  • Bespoke integrations and workflow automation with CRMs, booking & ticketing systems
  • Call summaries with actions & outcomes
  • Performance dashboard with export
  • 24/7 priority support options
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Features

Start with the essentials. Add advanced capabilities when you’re ready.

Conversational Call Handling

  • Understands intent in natural language—no more “press 1 for…” mazes.

Multilingual by Design (30 Languages)

  • Auto-detects and serves callers in their native language.

Smart Routing & Rules

  • Intent-based routing, time-of-day & holiday logic, overflow and failover.

Voicemail to Email (with Transcripts)

  • Messages land in inboxes with audio + text for faster follow-up.

Live Transcription & AI Summaries

  • Real-time transcripts and post-call notes pushed into your CRM or ticketing platform.

Queue Callback / Virtual Hold

  • Offer a callback instead of keeping customers waiting in a queue.

Knowledge Answers

  • Instant responses for product information, opening hours, service status, FAQs.

Sentiment & Intent Analytics

  • See what people call about, measure deflection, spot coaching opportunities.

Tight SelectVoice Integration

  • Works with numbers, queues and Teams/CRM integrations already in place.

How It Works

Map The Journey

  • We mirror your inbound call flow.

Teach The Facts

  • We create your knowledgebase.

Go Live & Learn

  • Reveal intents, deflections and opportunities.

See it in action

Book a demo and try SelectVoice with AI features. We’ll tailor the flow to you, your business needs and explore how you can benefit from these features.

0345 557 6100

Book A Demo

Complete our quick form, then our team will be in touch activate your SelectVoice upgrade with no disruption to your service.

Frequently asked questions

It speaks your language, understands sentences and intent (“I need my invoice”) and routes or answers accordingly. No DTMF trees to navigate, fewer transfers, and better completion rates.
We deliver summaries, transcripts and intents via email or API/webhooks. Common stacks include Microsoft 365, Teams, HubSpot, Salesforce and Zendesk.
Yes. Begin with the Growth Starter package. Add knowledge answers, transcripts, summaries and analytics as needed.
We tune pronunciations for names and brands and use speech adaptation for tricky terms. Accuracy improves as we add examples.

Ready to modernise your front‑of‑house?

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Direct Sales

0345 557 6100

Enquiry & Support

0345 004 4040

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