Choose the right level of managed support, from remote-only cover to a fully managed IT function, with clear options for on-site and out-of-hours support where needed.
We’ll help you choose the right plan based on ownership: what you’ll keep in-house vs what you want us to run day-to-day. Then you can add application and security support aligned to your tools, risk and compliance needs
Pick the plan based on who owns day-to-day IT, then confirm whether you need on-site and/or out-of-hours as options.
How much we manage for you.
Remote-only vs included on-site where required.
Monitoring, reporting, account and service management.
Start with the plan that matches how you run IT today. You can then review the full inclusions if you want the detailed breakdown.
Prefer detail? Open the full inclusions below. *Fair usage applies. **On-site charges may apply. ***24×7 support optional.
| Decision point | Remote-only | On-demand | Fully Managed |
|---|---|---|---|
| Ideal for | Remote workers + offices with basic IT management in place. | Internal IT with backup support required. | A full, skilled, dedicated IT support function. |
| On-site support | Available | Available | Included |
| Support hours | Mon–Fri, 08:00–17:00 | Mon–Fri, 08:00–17:00 | Mon–Fri, 08:00–17:00 |
| 24×7 support | Available (optional) | Available (optional) | Available (optional) |
| Service review (QBR) | Quarterly | Quarterly | Quarterly |
Businesses that want core remote support for teams across sites/remote working, with basic IT management already in place.
Organisations with an internal IT manager/team who need backup support to handle peaks, projects, and escalations.
Organisations that want a complete, skilled IT support function managed for them.
Telephone and email technical support*
On-site Support**
Available
Available
Included
PC Hardware Support
24×7 Remote Device Monitoring with Automated Resolution
Managed Cyber Security Support
Service Reporting
Server Support
Support Office Hours (Mon-Fri)
08:00 – 17:00
08:00 – 17:00
08:00 – 17:00
24×7 Support***
Available
Available
Available
Dedicated Account Manager
Service Delivery Manager
Service Level Monitoring & Agreements
Service Review (QBR)
Quarterly
Quarterly
Quarterly
Ideal For
Organisations with remote workers and offices with basic IT management in place.
Organisations with a reduced need for IT support, possibly with an internal IT Manager or team, but where backup support is required keep up with demand.
Organisations requiring a full, skilled, dedicated IT support function.
* Fair usage applies to telephone/email support – see terms. On-site support depends on plan and may be time & materials where not included. 24×7 support may be optional.
** Based on availability and chargeable on a time and materials basis. If included, then on-site support is provided at no extra cost when issues cannot be resolved remotely.
*** Optional, subject to additional charge
Add extra coverage for the tools your team relies on, such as Microsoft 365 support, backup, device management, and ticket-based support for third-party applications. (Licensing needs to be in place where required.)
Microsoft 365 Support
Office 365 Email Backup
Enterprise Cloud Backup*
Mobile Device Management with Microsoft Intune
Email Archiving
Third party application support (Ticket management only)
* Covers desktop / laptop and server backup.
Choose the plan you need, then add the security services that match your risk and compliance requirements – from endpoint protection support to firewall management and optional services like awareness training, dark web monitoring and SOC.
AV Endpoint Protection, Ransomware, Spyware Protection Support*
Managed Firewall Support**
Backup & Disaster Recovery
Identity & Access Management
Email Security (Encryption, Spam & Malware)
Staff Security Awareness Training
Optional
Optional
Optional
Dark Web Monitoring
Optional
Optional
Optional
Managed SOC
Optional
Optional
Optional
* Support only, and subject to software licensing being in place.
** Subject to a supported firewall. Please enquire for further details.
A quick conversation helps us point you to the right plan and set expectations on what’s included, optional, or chargeable.
