Cloud Phone Systems
Hosted cloud phone systems for UK businesses. Mobile and desktop apps, call recording, Microsoft Teams calling and AI call handling, supported by a UK team.
Compare VoIPOffice editions
Editions can be mixed across the same business, so you licence advanced features only for the users who need them.
- Desktop and mobile apps
- Auto-attendant and hunt groups
- Voicemail to email
- UK number and call plan
- Everything in Starter
- Call recording
- Standard reporting
- Microsoft 365 sign-in
- Everything in Plus
- Microsoft Teams Direct Routing
- CRM integration capability
- AI transcription and summaries
- Everything in Premium
- Queues, wallboards and scorecards
- API and webhook access
- Dedicated onboarding and TAM
What usually pushes a business off its current phone system
A cloud phone system replaces on-site PBX hardware with a platform we host, monitor and support for you. Users make and take calls from a desktop app, a mobile app, a desk phone or Microsoft Teams, and the numbers, routing and reporting all live in one place.
Telappliant has been delivering business telephony since 2003. Our SelectVoice platform runs across UK data centres with resilient carrier routes, so calls keep flowing when a site, a broadband line or a carrier has a bad day.
Most businesses move for three reasons: the ISDN switch-off, the cost of maintaining ageing hardware, and the need to support hybrid teams properly. A cloud platform solves all three without a forklift replacement, because numbers port across and handsets can often be reused.
Editions start with everyday calling and scale up to call centre features such as queueing, wallboards, agent scorecards and AI transcription. You pay per user per month, and you can mix editions so only the people who need advanced features are licensed for them.
Every deployment is project-managed by named engineers. We run number porting, build the call flows with you, train the team and stay on the account afterwards, so there is no gap between the sale and the support.
What is on the platform
The capabilities included as standard with this service.
Auto-attendant and IVR
Route callers by menu, team, time of day and holiday calendar.
Call recording
FCA-compliant recording with retention rules and secure playback.
Microsoft Teams calling
Direct Routing so Teams becomes the phone for users who prefer it.
CRM integration
Screen-pops and click-to-dial across more than 300 applications.
AI call handling
Transcription, summaries and sentiment on the calls that matter.
Reporting and wallboards
Live queue views plus scheduled reports for managers.
Switching from your current provider
A typical SME cutover runs two to four weeks, and most of that is number porting lead time rather than build work.
- 01
Review what you have
We look at your current lines, numbers, handsets and call flows, and confirm which handsets can be reprovisioned rather than replaced.
- 02
Build the call flows alongside the old system
Menus, hunt groups, out-of-hours routing and recording rules are built and tested while your existing system keeps running.
- 03
Port the numbers
We submit the porting paperwork, chase the losing provider and agree a cut-over window with you. Numbers move on the day you picked.
- 04
Train the team, then review
Desktop, mobile and Teams training before go-live, and a review afterwards to tidy the routing once people have used it in anger.
Check your notice period with your current provider before porting. Ofcom rules require them to release your numbers, but any early termination charge stays yours to settle.
Who does what during the move
We handle
- Porting paperwork, submission and chasing the losing carrier
- Building and testing the call flows before cut-over
- Handset provisioning and compatibility checks
- Failover routing to mobiles or an alternative site
- One UK support line for the platform, numbers and connectivity
You handle
- Giving notice to your existing provider and settling any balance
- Confirming who needs which edition, so you are not licensing features nobody uses
- Deciding the internal call flows and who sits in which queue
- Making sure staff attend the training session before go-live
Who this suits
Common scenarios where this service delivers measurable value.
ISDN and PSTN replacement
Move off legacy lines before the switch-off without losing numbers.
Hybrid and remote teams
One system for the office, home workers and mobile staff.
Multi-site businesses
Shared directory, internal dialling and central call flows across sites.
Customer service teams
Queueing, routing and quality monitoring without a separate contact centre.
What you can expect to pay
From £9.95 per user per month
Per-user licensing across the VoIPOffice Starter, Plus, Premium and Enterprise plans. Numbers and UK call plans are included on standard plans; handsets, CRM integration and AI add-ons are priced separately.
Indicative UK list pricing. Final quote depends on user count, sites, integrations and contract length. All prices exclude VAT.
- Cloud platform and apps
- Telephone number and UK call plan
- Auto-attendant and hunt groups
- UK support and monitoring
- Handsets and headsets
- CRM integration add-on at £6.95 per user per month
- Connectivity circuits
- Professional services for complex call flows
Common questions
Explore related services
Talk to us about cloud phone systems
A short call, no obligation.