VoIPOffice Plus
Call recording, reporting and Microsoft 365 sign-in on top of core cloud calling, from £12.95 per user per month.
Compare VoIPOffice editions
Editions can be mixed across the same business, so you licence advanced features only for the users who need them.
- Desktop and mobile apps
- Auto-attendant and hunt groups
- Voicemail to email
- UK number and call plan
- Everything in Starter
- Call recording
- Standard reporting
- Microsoft 365 sign-in
- Everything in Plus
- Microsoft Teams Direct Routing
- CRM integration capability
- AI transcription and summaries
- Everything in Premium
- Queues, wallboards and scorecards
- API and webhook access
- Dedicated onboarding and TAM
About voipoffice plus
Plus is the edition most growing businesses land on. It keeps everything in Starter and adds the two things managers ask for as soon as call volumes rise: recordings they can go back to, and numbers they can act on.
Call recording covers inbound and outbound calls with retention rules you set. Recordings are stored securely, access is controlled by role, and they can be searched by number, user, date and duration when a dispute or a training question comes up.
Reporting gives you calls answered, calls missed, average answer time and busy periods by team. That is usually the first time a business can see where callers are dropping off, and it often pays for the upgrade in recovered enquiries alone.
Microsoft 365 sign-in means users log in with their existing work account, and their directory details sync automatically. Fewer passwords, less admin, and leavers are removed as part of the normal identity process.
Plus suits roughly five to fifty users. If you need CRM screen-pops, Teams Direct Routing or AI transcription, Premium is the next step and the upgrade is just a licence change.
What's included
The capabilities included as standard with this service.
Call recording
Inbound and outbound recording with secure storage.
Retention rules
Keep recordings for the period your policy requires.
Standard reporting
Volume, answer time and missed calls by user and team.
Microsoft 365 SSO
Sign in with the work account and sync the directory.
Call queues
Simple queueing so callers wait instead of hitting voicemail.
Everything in Starter
Apps, auto-attendant, hunt groups and voicemail to email.
Where this fits
Common scenarios where this service delivers measurable value.
Sales teams
Review real calls and improve conversion with coaching.
Customer service
Track answer times and cut abandoned calls.
Professional services
Keep a record of client instructions given by phone.
Growing SMEs
Add reporting without moving to a contact centre platform.
Common questions
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