Cloud Phone Systems for UK Businesses

Voice Cloud is our advanced cloud phone system designed for UK businesses. Leveraging internet technology, our solution delivers a secure, feature-rich communications platform—fully compatible with Microsoft Teams and supporting omni-channel customer engagement.

Whether you require a public or private cloud, on-premise, or hybrid configuration, our solutions are tailored to meet your operational and regulatory needs. With industry-specific solutions and UK-based support, we ensure your enterprise benefits from a reliable, scalable cloud communications platform built for the modern business environment.

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Voice Cloud is our cloud comms platform, supporting open standards and Microsoft Teams. Fully integrated with your enterprise applications.

Our cloud phone solutions provide a range of enterprise features, priced on a per user basis and with with integration with Microsoft Teams.

Cloud Phone System Benefits

Cost-saving

Exploit Internet telephony to benefit from low cost SIP trunking and call spend. Improve your global reach with worldwide telephone numbering.

Customer Satisfaction

Connect your client to the correct team member first time with intelligent routing. Reduce abandoned calls with advanced call queuing and service reporting. Enable your customers to communicate via web chat, SMS, Whatsapp, Facebook with omni-channel capability.

Increase Productivity

Work from anywhere – take calls on any devices. Benefit from converging Voice Cloud with Microsoft Teams, empowering a truly collaborative solution with full messaging and video conferencing.

Voice Cloud Editions

Teams Edition

Feature SetThis Edition uses the phone system features built within Microsoft Teams.

Microsoft Teams

Call ConferencingThis feature is part of the Microsoft Teams Phone System. Please refer to www.microsoft.com for furher details.

Microsoft Teams CallingEnables making and receiving PSTN calls from Microsoft Teams.

Included Minutes
& Telephone NumberIncludes a UK calling plan and a UK telephone number of your choice. Unlimited and World plans also available.

Microsoft CloudWe provide your call plan and numbering through our Voice Cloud network, whilst the phone system components are provided via the Microsoft Cloud network.

Mobile & Desktop AppsFor Microsoft Teams, you only have access to Teams Client only.

Teams Client

Hardware Device SupportSupports devices which are compatible with Microsoft Teams.

Teams Devices Only

Firewall ProtectionThe firewall alerts of any cyber threats, thereby helping you to protect your cloud telephony system from suspicious sources.

Microsoft only

Call recordingThis feature is part of the Microsoft Teams Phone System. Please refer to www.microsoft.com for furher details.

Vision ReportingStatistics enables you to make proactive and informed decisions based on trending key factors

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Business Edition

Feature Set

Voice CloudFeatures include: music on hold, call transfer, DND (Do Not Disturb), caller ID, virtual numbers, international dialling, call forwarding, call parking, voicemail to email, ring groups, hunt groups, auto-attendant, conference calling, call recording (edition-based), call queueing (edition-based), call statistics, mobile & desktop apps, self-service web portal, multi-device support, call centre features (edition-based), CRM integration (edition-based), API integration (edition-based).

Call Conferencing

Microsoft Teams CallingEnables making and receiving landline and mobile calls with Microsoft Teams. Also known as Direct Routing.

Optional

Included Minutes
& Telephone NumberIncludes a UK calling plan and a UK telephone number of your choice. Unlimited and World plans also available.

Cloud, On-Premise, HybridDifferent installation options depending on your requirement. On-premise provides communications for mission critical environments. Hybrid provides a resilient option for on-premise solutions.

Mobile & Desktop AppsAllowing you to have a universal view and access to calls no matter location

Hardware Device SupportOur phone systems support all devices which comply with the SIP standard.

Full

Firewall ProtectionThe firewall alerts of any cyber threats, thereby helping you to protect your cloud telephony system from suspicious sources.

Vision Call RecordingAllowing you to record calls and use for business improvement/training purposes.

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Vision ReportingStatistics enables you to make proactive and informed decisions based on trending key factors

Enterprise Edition

Feature Set

Call Conferencing

Microsoft Teams CallingEnables making and receiving landline and mobile calls with Microsoft Teams. Also known as Direct Routing.

Optional

Included Minutes
& Telephone NumberIncludes a UK calling plan and a UK telephone number of your choice. Unlimited and World plans also available.

Mobile & Desktop AppsAllowing you to have a universal view and access to calls no matter location

Hardware Device SupportOur phone systems support all devices which comply with the SIP standard.

Full

Firewall ProtectionThe firewall alerts of any cyber threats, thereby helping you to protect your cloud telephony system from suspicious sources.

Advanced

Vision Call RecordingAllowing you to record calls and use for business improvement/training purposes.

Vision ReportingStatistics enables you to make proactive and informed decisions based on trending key factors

CRM Integrations*Voice Cloud integrates with over 300 software applications. CRM connectors are available at additional cost.

Call Centre Edition

Feature Set

Vision Call CentreIncludes all of Telappliant Voice Cloud feature set plus advanced call centre features, such as advanced stats, reporting, call whisper, barge, wallboards and much more.

Call Conferencing

Microsoft Teams CallingEnables making and receiving landline and mobile calls with Microsoft Teams. Also known as Direct Routing.

Optional

Included Minutes
& Telephone NumberIncludes a UK calling plan and a UK telephone number of your choice. Unlimited and World plans also available.

Mobile & Desktop AppsAllowing you to have a universal view and access to calls no matter location

Hardware Device SupportOur phone systems support all devices which comply with the SIP standard.

Full

Firewall ProtectionThe firewall alerts of any cyber threats, thereby helping you to protect your cloud telephony system from suspicious sources.

Advanced

Vision Call RecordingAllowing you to record calls and use for business improvement/training purposes.

Vision ReportingStatistics enables you to make proactive and informed decisions based on trending key factors

Advanced

CRM Integrations*Voice Cloud integrates with over 300 software applications. CRM connectors are available at additional cost.

Call queuingAutomatically distribute inbound calls and let callers know their place in the queue

Wallboard LiveDisplay a live and clear snapshot of your metrics for all your agents and managers to see.

Omni-channel* Omnichannel combines all your communication channels into a single, easy-to-use interface – enables agent to see all views of customer interaction.

Optional

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300+ integration options available

Seamless Microsoft 365 & Teams Integration

Make your phone system work harder with built-in Microsoft collaboration tools:

Check users Teams availability from your desk phone
Log in using Microsoft credentials – no extra passwords
Sync users and groups from Microsoft 365
Launch Teams calls directly from Phone Manager

Superior Call Quality & In-Call Features

Experience high-quality calls and added control:

HD voice across all devices
Mid-call message playback (e.g., disclaimers, legal notices)
Message busy or DND (do not disturb) users without disruption

Administration & Security Tools

Keep your system secure and responsive:

Instantly activate or disable SIP trunks
Restrict access to shared contact directories
Manage devices like Yealink handsets and WiFi phones efficiently

Emergency Communication & Resilience Features

Ensure your organisation stays connected and secure in any situation:

Keep internal calls flowing even when SIP trunks go down
Broadcast critical messages that override DND (do not disturb) and active calls
Instantly alert off-site leadership via secure, simultaneous dialling
Maintain internal communication during internet outages

Powerful Reporting, Voicemail & Wallboard Capabilities

Gain visibility and control over your communications with advanced analytics and user-friendly tools:

Track call volumes, responses, and call transfers across your organisation
See when voicemail is triggered, who left a message, and confirm email delivery
Real-time agent status, forwarded call stats, internal/external call filtering, and manual tile resets for live performance tracking

Omni-channel Additions

Don’t let fragmented communications hold your business back and deliver a seamless and consistent customer experience across all touchpoints:

Consolidate messages from email, chat, social media, and SMS into one easy-to-manage dashboard
Monitor engagement, response times, and agent performance with live data insights
Automatically direct queries to the right agent based on skills, availability, and workload

CRM Integration

Connect your cloud phone system with 100s of popular CRMs to streamline workflows, improve customer service, and save valuable time:

Automatically log calls, notes, and customer interactions directly into your CRM—no manual entry needed
Instantly access contact history and details during calls for faster, more personalised service.
Gain instant visibility into call activity, customer interactions, and sales performance directly within your CRM