Cloud Phone Systems

Telappliant Voice Cloud is our cloud communications solution, using Internet technology to deliver a powerful platform, with Microsoft Teams calling and omni-channel capability. Available in public and private cloud, on-premise and hybrid configurations and with sector-specific configurations we can provide a solution which works for your enterprise.

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Voice Cloud is our cloud comms platform, supporting open standards and Microsoft Teams. Fully integrated with your enterprise applications.

Our cloud phone solutions provide a range of enterprise features, priced on a per user basis and with with integration with Microsoft Teams.

Cloud Phone System Benefits

Cost-saving

Exploit Internet telephony to benefit from low cost SIP trunking and call spend. Improve your global reach with worldwide telephone numbering.

Customer Satisfaction

Connect your client to the correct team member first time with intelligent routing. Reduce abandoned calls with advanced call queuing and service reporting. Enable your customers to communicate via web chat, SMS, Whatsapp, Facebook with omni-channel capability.

Increase Productivity

Work from anywhere – take calls on any devices. Benefit from converging Voice Cloud with Microsoft Teams, empowering a truly collaborative solution with full messaging and video conferencing.

Voice Cloud Editions

Teams Edition

Feature SetThis Edition uses the phone system features built within Microsoft Teams.

Microsoft Teams

Call ConferencingThis feature is part of the Microsoft Teams Phone System. Please refer to www.microsoft.com for furher details.

Microsoft Teams CallingEnables making and receiving PSTN calls from Microsoft Teams.

Included Minutes
& Telephone NumberIncludes a UK calling plan and a UK telephone number of your choice. Unlimited and World plans also available.

Microsoft CloudWe provide your call plan and numbering through our Voice Cloud network, whilst the phone system components are provided via the Microsoft Cloud network.

Mobile & Desktop AppsFor Microsoft Teams, you only have access to Teams Client only.

Teams Client

Hardware Device SupportSupports devices which are compatible with Microsoft Teams.

Teams Devices Only

Firewall ProtectionThe firewall alerts of any cyber threats, thereby helping you to protect your cloud telephony system from suspicious sources.

Microsoft only

Call recordingThis feature is part of the Microsoft Teams Phone System. Please refer to www.microsoft.com for furher details.

StatisticsStatistics enables you to make proactive and informed decisions based on trending key factors

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Business Edition

Feature Set

Telappliant Voice CloudFeatures include: music on hold, call transfer, DND (Do Not Disturb), caller ID, virtual numbers, international dialling, call forwarding, call parking, voicemail to email, ring groups, hunt groups, auto-attendant, conference calling, call recording (edition-based), call queueing (edition-based), call statistics, mobile & desktop apps, self-service web portal, multi-device support, call centre features (edition-based), CRM integration (edition-based), API integration (edition-based).

Call Conferencing

Microsoft Teams CallingEnables making and receiving PSTN calls from Microsoft Teams.

Optional

Included Minutes
& Telephone NumberIncludes a UK calling plan and a UK telephone number of your choice. Unlimited and World plans also available.

Cloud, On-Premise, HybridDifferent installation options depending on your requirement. On-premise provides communications for mission critical environments. Hybrid provides a resilient option for on-premise solutions.

Mobile & Desktop AppsAllowing you to have a universal view and access to calls no matter location

Hardware Device SupportOur phone systems support all devices which comply with the SIP standard.

Full

Firewall ProtectionThe firewall alerts of any cyber threats, thereby helping you to protect your cloud telephony system from suspicious sources.

Call recordingAllowing you to record calls and use for business improvement/training purposes.

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StatisticsStatistics enables you to make proactive and informed decisions based on trending key factors

Enterprise Edition

Feature Set

Call Conferencing

Microsoft Teams CallingEnables making and receiving PSTN calls from Microsoft Teams.

Optional

Included Minutes
& Telephone NumberIncludes a UK calling plan and a UK telephone number of your choice. Unlimited and World plans also available.

Mobile & Desktop AppsAllowing you to have a universal view and access to calls no matter location

Hardware Device SupportOur phone systems support all devices which comply with the SIP standard.

Full

Firewall ProtectionThe firewall alerts of any cyber threats, thereby helping you to protect your cloud telephony system from suspicious sources.

Advanced

Call recordingAllowing you to record calls and use for business improvement/training purposes.

StatisticsStatistics enables you to make proactive and informed decisions based on trending key factors

CRM Integrations*Voice Cloud integrates with over 300 software applications. CRM connectors are available at additional cost.

Call Centre Edition

Feature Set

Telappliant Voice Cloud + Includes all of Telappliant Voice Cloud feature set plus advanced call centre features, such as advanced stats, reporting, call whisper, barge, wallboards and much more.

Call Conferencing

Microsoft Teams CallingEnables making and receiving PSTN calls from Microsoft Teams.

Optional

Included Minutes
& Telephone NumberIncludes a UK calling plan and a UK telephone number of your choice. Unlimited and World plans also available.

Mobile & Desktop AppsAllowing you to have a universal view and access to calls no matter location

Hardware Device SupportOur phone systems support all devices which comply with the SIP standard.

Full

Firewall ProtectionThe firewall alerts of any cyber threats, thereby helping you to protect your cloud telephony system from suspicious sources.

Advanced

Call recordingAllowing you to record calls and use for business improvement/training purposes.

StatisticsStatistics enables you to make proactive and informed decisions based on trending key factors

Advanced

CRM Integrations*Voice Cloud integrates with over 300 software applications. CRM connectors are available at additional cost.

Call queuingAutomatically distribute inbound calls and let callers know their place in the queue

Wallboard LiveDisplay a live and clear snapshot of your metrics for all your agents and managers to see.

Omni-channel* Omnichannel combines all your communication channels into a single, easy-to-use interface – enables agent to see all views of customer interaction.

Optional

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*Available add-ons at additional cost

Unified Communications

Expand your phone system to meet with multiple users and benefit from video conferencing, audio conferencing, screen sharing, remote control and group chat. Our new Omnichannel solution brings your conversations in from web, SMS, email, Whatsapp and more.

CRM Integration

Seamlessly integrate with over 300 different CRM platforms including Salesforce, Hubspot, Pipedrive, Dynamics 365, ZoHo, EMIS, Monday.com, bringing together the functionality and features of your communications platform into the applications that you use on a daily basis.

Multi-Tenant Edition for Landlords & Service Providers

Multi-Tenant VoIPOffice is a communications platform which enables service providers to deliver high quality telecoms services to users and businesses within multi-tenant environments.