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Cloud phone systems

Cloud Phone Systems

Telappliant Voice Cloud is our cloud communications solution, using Internet technology to deliver a powerful platform, with Microsoft Teams calling and omni-channel capability. Available in public and private cloud, on-premise and hybrid configurations and with sector-specific configurations we can provide a solution which works for your enterprise.

Business Phone systems

Voice Cloud is our cloud comms platform, supporting open standards and Microsoft Teams. Fully integrated with your enterprise applications.

Our cloud phone solutions provide a range of enterprise features, priced on a per user basis and with with integration with Microsoft Teams.

Cloud Phone System Benefits

save your money

Cost-saving

Exploit Internet telephony to benefit from low cost SIP trunking and call spend. Improve your global reach with worldwide telephone numbering.

Customer satisfaction

Customer Satisfaction

Connect your client to the correct team member first time with intelligent routing. Reduce abandoned calls with advanced call queuing and service reporting. Enable your customers to communicate via web chat, SMS, Whatsapp, Facebook with omni-channel capability.

increase productivity

Increase Productivity

Work from anywhere – take calls on any devices. Benefit from converging Voice Cloud with Microsoft Teams, empowering a truly collaborative solution with full messaging and video conferencing.

Voice Cloud Editions

Teams Edition

Feature SetThis Edition uses the phone system features built within Microsoft Teams.

Voicemail to EmailThis feature is part of the Microsoft Teams Phone System. Please refer to www.microsoft.com for furher details.

Auto-attendantThis feature is part of the Microsoft Teams Phone System. Please refer to www.microsoft.com for furher details.

Audio & Video ConferencingThis feature is part of the Microsoft Teams Phone System. Please refer to www.microsoft.com for furher details.

Self-service Web PortalA self-service web interface allowing users and administrators to make changes to the phone system.

Microsoft Teams CallingEnables making and receiving PSTN calls from Microsoft Teams.

Included Minutes
& Telephone NumberIncludes a UK calling plan and a UK telephone number of your choice. Unlimited and World plans also available.

Microsoft CloudWe provide your call plan and numbering through our Voice Cloud network, whilst the phone system components are provided via the Microsoft Cloud network.

Mobile & Desktop AppsFor Microsoft Teams, you only have access to Teams Client only.

Hardware Device SupportSupports devices which are compatible with Microsoft Teams.

Firewall ProtectionThe firewall alerts of any cyber threats, thereby helping you to protect your cloud telephony system from suspicious sources.

Call recordingThis feature is part of the Microsoft Teams Phone System. Please refer to www.microsoft.com for furher details.

StatisticsStatistics enables you to make proactive and informed decisions based on trending key factors

Ring groupsConfigure a group of extensions to ring when a number is called

Call queuingAutomatically distribute inbound calls and let callers know their place in the queue

Unified CommunicationsAutomatically distribute inbound calls and let callers know their place in the queue

CRM IntegrationsVoIPOffice integrates with Salesforce, Sugar, Call Pro and Zoho CRM systems

Wallboard LiveDisplay a live and clear snapshot of your metrics for all your agents and managers to see.

Omni-channel Omnichannel combines all your communication channels into a single, easy-to-use interface – enables agent to see all views of customer interaction.

Business Edition

Feature Set

Voicemail to EmailReceive voicemails direct to your email inbox as a .wav audio file

Auto-attendantEnsures all calls are answered and routed in a professional manner

Audio & Video Conferencing

Self-service Web PortalA self-service web interface allowing users and administrators to make changes to the phone system.

Microsoft Teams CallingEnables making and receiving PSTN calls from Microsoft Teams.

Included Minutes
& Telephone NumberIncludes a UK calling plan and a UK telephone number of your choice. Unlimited and World plans also available.

Cloud, On-Premise, HybridDifferent installation options depending on your requirement. On-premise provides communications for mission critical environments. Hybrid provides a resilient option for on-premise solutions.

Mobile & Desktop AppsAllowing you to have a universal view and access to calls no matter location

Hardware Device SupportOur phone systems support all devices which comply with the SIP standard.

Firewall ProtectionThe firewall alerts of any cyber threats, thereby helping you to protect your cloud telephony system from suspicious sources.

Call recordingAllowing you to record calls and use for business improvement/training purposes.

StatisticsStatistics enables you to make proactive and informed decisions based on trending key factors

Ring groupsConfigure a group of extensions to ring when a number is called

Call queuingAutomatically distribute inbound calls and let callers know their place in the queue

Unified CommunicationsAutomatically distribute inbound calls and let callers know their place in the queue

CRM IntegrationsVoIPOffice integrates with Salesforce, Sugar, Call Pro and Zoho CRM systems

Wallboard LiveDisplay a live and clear snapshot of your metrics for all your agents and managers to see.

Omni-channel Omnichannel combines all your communication channels into a single, easy-to-use interface – enables agent to see all views of customer interaction.

Enterprise Edition

Feature Set

Voicemail to EmailReceive voicemails direct to your email inbox as a .wav audio file

Auto-attendantEnsures all calls are answered and routed in a professional manner

Audio & Video Conferencing

Self-service Web PortalA self-service web interface allowing users and administrators to make changes to the phone system.

Microsoft Teams CallingEnables making and receiving PSTN calls from Microsoft Teams.

Included Minutes
& Telephone NumberIncludes a UK calling plan and a UK telephone number of your choice. Unlimited and World plans also available.

Cloud, On-Premise, HybridDifferent installation options depending on your requirement. On-premise provides communications for mission critical environments. Hybrid provides a resilient option for on-premise solutions.

Mobile & Desktop AppsAllowing you to have a universal view and access to calls no matter location

Hardware Device SupportOur phone systems support all devices which comply with the SIP standard.

Firewall ProtectionThe firewall alerts of any cyber threats, thereby helping you to protect your cloud telephony system from suspicious sources.

Call recordingAllowing you to record calls and use for business improvement/training purposes.

StatisticsStatistics enables you to make proactive and informed decisions based on trending key factors

Ring groupsConfigure a group of extensions to ring when a number is called

Call queuingAutomatically distribute inbound calls and let callers know their place in the queue

Unified CommunicationsAutomatically distribute inbound calls and let callers know their place in the queue

CRM Integrations*VoIPOffice integrates with Salesforce, Sugar, Call Pro and Zoho CRM systems *Available at extra cost

Wallboard LiveDisplay a live and clear snapshot of your metrics for all your agents and managers to see.

Omni-channel Omnichannel combines all your communication channels into a single, easy-to-use interface – enables agent to see all views of customer interaction.

Call Centre Edition

Feature Set

Voicemail to EmailReceive voicemails direct to your email inbox as a .wav audio file

Auto-attendantEnsures all calls are answered and routed in a professional manner

Audio & Video Conferencing

Self-service Web PortalA self-service web interface allowing users and administrators to make changes to the phone system.

Microsoft Teams CallingEnables making and receiving PSTN calls from Microsoft Teams.

Included Minutes
& Telephone NumberIncludes a UK calling plan and a UK telephone number of your choice. Unlimited and World plans also available.

Cloud, On-Premise, HybridDifferent installation options depending on your requirement. On-premise provides communications for mission critical environments. Hybrid provides a resilient option for on-premise solutions.

Mobile & Desktop AppsAllowing you to have a universal view and access to calls no matter location

Hardware Device SupportOur phone systems support all devices which comply with the SIP standard.

Firewall ProtectionThe firewall alerts of any cyber threats, thereby helping you to protect your cloud telephony system from suspicious sources.

Call recordingAllowing you to record calls and use for business improvement/training purposes.

StatisticsStatistics enables you to make proactive and informed decisions based on trending key factors

Ring groupsConfigure a group of extensions to ring when a number is called

Call queuingAutomatically distribute inbound calls and let callers know their place in the queue

Unified CommunicationsAutomatically distribute inbound calls and let callers know their place in the queue

CRM Integrations*VoIPOffice integrates with Salesforce, Sugar, Call Pro and Zoho CRM systems *Available at extra cost

Wallboard LiveDisplay a live and clear snapshot of your metrics for all your agents and managers to see.

Omni-channel* Omnichannel combines all your communication channels into a single, easy-to-use interface – enables agent to see all views of customer interaction.

*Available add-ons at additional cost

crmint

CRM Integration

Seamlessly integrate with over 300 different CRM platforms including Salesforce, Hubspot, Pipedrive, Dynamics 365, ZoHo, EMIS, Monday.com, bringing together the functionality and features of your communications platform into the applications that you use on a daily basis.


Multi-Tenant Edition for Landlords & Service Providers

Multi-Tenant VoIPOffice is a communications platform which enables service providers to deliver high quality telecoms services to users and businesses within multi-tenant environments.

multitenant 1

meeting chat

Unified Communications

Expand your phone system to meet with multiple users and benefit from video conferencing, audio conferencing, screen sharing, remote control and group chat. Our new Omnichannel solution brings your conversations in from web, SMS, email, Whatsapp and more.

Explore the benefits

work anywhere icon

Work Anywhere

Access and use your cloud phone system from anywhere.

grow with us icon

Grow With Us

Future-proof your business with a solution that is designed with scalability and growth
in mind.

save money icon

Save Money

Solutions that require minimum upfront investment, money saving call tariffs and no costly setup fees.

You might also be interested in…

Number Porting

Port your UK and international numbers over to our network and enjoy the benefits of a managed services solution.

Want to get started?

View our products & services or get in touch with one of our advisors.

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