VoIPOffice Enterprise
Queues, wallboards, agent management and bespoke resilience design for UK contact centres and large multi-site businesses.
Compare VoIPOffice editions
Editions can be mixed across the same business, so you licence advanced features only for the users who need them.
- Desktop and mobile apps
- Auto-attendant and hunt groups
- Voicemail to email
- UK number and call plan
- Everything in Starter
- Call recording
- Standard reporting
- Microsoft 365 sign-in
- Everything in Plus
- Microsoft Teams Direct Routing
- CRM integration capability
- AI transcription and summaries
- Everything in Premium
- Queues, wallboards and scorecards
- API and webhook access
- Dedicated onboarding and TAM
About voipoffice enterprise
Enterprise is the contact centre edition. It keeps every Premium capability and adds the queueing, real-time visibility and agent management that teams need when the phone is the business rather than a support channel.
Skills-based routing sends each caller to the agent best placed to help, with priority rules for existing customers, vulnerable callers or high-value accounts. Overflow and out-of-hours paths are built with you rather than left to a default.
Supervisors get live wallboards, queue statistics and the ability to listen, whisper or barge on a live call. Agent scorecards, adherence and quality workflows turn coaching into something regular instead of reactive.
Larger deployments usually need integration and resilience work. API and webhook access lets call events feed workforce management, ticketing and business intelligence, and we design failover across sites, carriers and mobile fallback so a single failure does not stop the queue.
Enterprise is priced on application because deployments differ widely. Every engagement includes a named project manager, onboarding, agent training and a technical account manager once you are live.
What's included
The capabilities included as standard with this service.
Skills-based routing
Match callers to agents by skill, language and priority.
Queues and callbacks
Position announcements, callbacks and overflow handling.
Wallboards
Live queue, agent and service-level views on the floor.
Agent management
Scorecards, states, adherence and quality sampling.
API and webhooks
Feed call events into WFM, ticketing and BI systems.
Everything in Premium
Teams calling, CRM integration, AI and recording.
Where this fits
Common scenarios where this service delivers measurable value.
Inbound contact centres
High call volumes with service-level targets to hit.
Outbound teams
Dialling, dispositions and CRM write-back at scale.
Multi-site operations
One queue estate across several offices and home workers.
Regulated contact centres
Recording, quality monitoring and auditable evidence.
Common questions
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Talk to us about voipoffice enterprise
A short call, no obligation.