Telappliant
Communications

Multi-Tenant VoIPOffice

One platform, many separate tenants. Built for groups, franchises, managed service providers and resellers that need isolation with central control.

Multi-site business managing separate telephony tenants from one platform
Overview

About multi-tenant voipoffice

Multi-tenant VoIPOffice gives each business, brand or site its own logically separate phone system while the platform itself is managed centrally. Users, numbers, call flows, recordings and reporting stay inside their own tenant, so nobody sees anybody else's data.

Group and franchise operators use it to standardise. Head office defines the templates for call flows, opening hours, recording policy and reporting, and each site inherits them while still controlling day-to-day changes such as staff, greetings and rotas.

Managed service providers and resellers use the same model commercially. You get tenant provisioning, per-tenant billing data, branded portals and a support path into our engineers, without building or running a platform of your own.

Numbering is flexible. Tenants can share a numbering plan with short internal dialling between sites, or stay fully separate where the brands are unrelated. Calls between tenants can be free on-net where you want them to be.

Administration is delegated by role. Central administrators see everything, tenant administrators see only their own estate, and every change is logged, which matters when several people can touch the configuration.

Capabilities

What's included

The capabilities included as standard with this service.

Tenant provisioning

Stand up a new site or brand in hours, not weeks.

Delegated administration

Role-based access for central and tenant administrators.

Shared or separate numbering

Short dialling between sites, or full isolation where needed.

Group reporting

Roll-up views across tenants plus per-tenant detail.

Branded portals

White-label the interface for reseller and franchise use.

Policy templates

Standardise recording, retention and opening hours.

Use cases

Where this fits

Common scenarios where this service delivers measurable value.

Franchise networks

Consistent caller experience across independently run sites.

Groups and holding companies

Separate brands with one commercial relationship.

Managed service providers

Sell voice alongside IT without owning the platform.

Acquisitive businesses

Onboard an acquired company's telephony quickly and cleanly.

FAQs

Common questions

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