Your phone system, wired into the tools your team already uses
SelectVoice Cloud connects to 200+ business apps - CRMs, helpdesks, Microsoft 365, Google Workspace, calendars, contact centre platforms and AI. Every call ends up in the right record, and every record is one click from a call.
- 200+ pre-built connectors
- REST API and webhooks
- Screen-pop and click-to-dial
- Automatic CRM activity logging
Full list of 200+ apps in the marketplace below.
Six things your team stops doing manually the day you integrate
Integrations are only worth doing if they save real time or make customers happier. Here is what SelectVoice customers actually notice in week one.
Screen-pop the caller's record
The moment a customer rings, the right CRM or helpdesk record opens on the agent's screen - name, history, open tickets and last conversation - so no one starts a call cold.
Call logging without the admin
Call metadata, recordings and notes write back to the deal, ticket or account. No manual data entry, no missed touchpoints, no gaps in your reporting.
Click-to-dial from anywhere
Dial from a CRM contact, a support ticket, an email signature or a spreadsheet cell. One click, one connected call, one logged activity.
Post-call AI summaries into your CRM
AI transcribes the call, extracts the outcome and writes a summary and next actions straight to the deal or ticket in your system of record.
Single sign-on and user sync
Provision users and enforce access from Microsoft 365, Google Workspace or Okta. When someone leaves, their phone access goes with them.
Custom workflows via API and webhooks
Trigger any process on inbound or outbound events - queue callbacks, SMS follow-ups, Slack alerts, ticket routing. If it has an API, we can wire it in.
What connects to our Communications Cloud
A high-level view of the app categories we integrate with. If yours isn't listed by name, ask - the marketplace covers 200+ tools and we build custom connectors on top.
CRM
Examples
Salesforce, HubSpot, Microsoft Dynamics 365, Pipedrive, Zoho, SugarCRM, Bullhorn
Outcome
Screen-pop, click-to-dial, automatic activity logging and call recording links against contacts, leads, deals and accounts.
Helpdesk & IT service management
Examples
Zendesk, Freshdesk, ServiceNow, Jira Service Management, Kayako
Outcome
Turn calls into tickets, route by skill or priority and enrich every ticket with recording, transcript and summary.
Microsoft 365 & Teams
Examples
Teams presence, Outlook, SharePoint, Entra ID SSO
Outcome
See Teams presence before you call, dial from Outlook contacts, provision users from Entra ID and (optionally) route Teams calls via SelectVoice.
Google Workspace
Examples
Gmail, Google Calendar, Google Contacts, Workspace SSO
Outcome
Dial from Gmail and Contacts, book against real calendar availability and provision users from Workspace.
Contact centre & workforce
Examples
Salesforce Service Cloud, Zendesk Talk, Playvox, Calabrio, custom WFM
Outcome
Feed queue stats, recordings and transcripts into your existing contact centre stack for QA, coaching and forecasting.
AI, transcription & analytics
Examples
Ella Virtual Assistant, real-time transcription, call summaries, conversation intelligence
Outcome
Handle overflow with AI, summarise calls as they happen, spot themes across thousands of recordings and score compliance automatically.
Automation & connectors
Examples
Zapier, Make, n8n, Power Automate, webhooks, REST API
Outcome
Trigger anything - SMS, Slack, email, database updates, custom apps - from call events without waiting for a bespoke build.
Industry & vertical apps
Examples
Cliniko, Dentally, Xero, Sage, Rex, Alto, MRI, Bright HR, and 200+ more
Outcome
Vertical integrations for property, finance, health, recruitment, legal and hospitality via SelectVoice Bubble.
From scoping call to live integration in weeks, not quarters
A predictable, low-risk process. You don't need in-house developers, and you don't sign a build contract before we've proven the connector works for you.
Map what you need
In a 30-minute call we list the apps your team lives in and the moments where a phone call causes friction today.
Pick the right connector
For most stacks a supported connector already exists in the marketplace. Where it doesn't, we design it against your API or webhook.
Configure and test
We set up the connector in your tenant, wire it to real user accounts and test end-to-end - screen-pop, logging, click-to-dial.
Roll out and support
We train the team, monitor the first week and stay on hand as your apps and processes change.
The integration layer that adapts to every user
Desktop, browser, Teams, embedded, mobile or API - Bubble is how screen-pop, click-to-dial and CRM write-back reach each team, no matter how they work.
Over 300 CRM and business applications supported
SelectVoice Enterprise provides the platform capability for integration, including CRM screen-pops and click-to-dial. A separate CRM integration add-on is required for your chosen application.
Only needed for the users who require CRM integration, not every Enterprise licence.
- Enterprise edition provides the integration platform
- Add-on covers the specific connector, configuration and licensing
- Screen-pops and click-to-dial for your chosen application
- Add or remove per user as your team changes
All prices exclude VAT.
Common integration questions
Want a CRM integration that actually works for your team?
Book a 30-minute scoping call. We'll confirm your app is supported, show you the connector, and quote a fixed price for setup.
- UK-based people, real account management
- Honest recommendations - even if it's not us
- Practical AI where it adds value, not hype
