Supported 7 October 2025
VoIPOffice 7.6.0 release notes
Feature release introducing enhanced contact centre routing, richer supervisor tooling and improved Microsoft Teams interoperability.
Highlights
- Skills-based routing with weighted agent scoring
- Live supervisor tools including whisper, barge and takeover from the browser
- Improved direct routing interoperability for Microsoft Teams users
Change log
New
- Skills-based routing with per-agent skill weighting
- Browser-based listen, whisper, barge and takeover
- Callback in queue with configurable retry windows
Improved
- Microsoft Teams direct routing signalling compatibility
- Faster loading of historical contact centre reports
- Clearer audio device diagnostics in the web client
Fixed
- Presence occasionally stale after a network interruption
- Recording retention policy not applied to conference recordings
Before you upgrade
- Queue routing strategies are migrated automatically; review skills mapping after upgrade.
- Supervisors need the new monitoring permission granted before live tools appear.
Software images are not published. Your upgrade is planned, tested and applied by the Telappliant support team.
VoIPOffice
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