SelectVoice AI Features

Cloud or on-premise business telephony with AI features that help you route calls faster, understand intent and sentiment, and turn conversations into actionable insight.

Smarter Calls. Faster Insights.

SelectVoice adds AI to everyday business calling, helping teams connect customers to the right place first time, capture key details automatically, and improve performance with real call insight.

Trusted by over 2,500 UK businesses. Security features include encryption in transit & at rest, role-based access, and UK/EU data residency options.

Get callers to the
right place first time

Use AI intent detection to route calls accurately and reduce delays, improving response efficiency and customer satisfaction.

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Spot unhappy callers earlier

Detect stress or dissatisfaction signals during calls so you can protect relationships, coach teams, and improve outcomes with insight.

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Automate the simple. Keep humans on what matters

Agent Assist shares key info, captures leads and books appointments, so your team handles the conversations that matter.

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Why AI calling beats traditional phone systems

Traditional systems connect calls. SelectVoice adds intelligence, so you can predict demand, personalise interactions, and improve performance using real call insight.

Smarter Forecasting

Understand peaks and plan resourcing using real-time AI insight.

Intelligent Routing

Connect customers to the right person faster with AI-driven call flow logic

Emotion Awareness

Detect tone and sentiment to support better conversations

Seamless Integrations

Connect with CRM, analytics and collaboration tools.

Continuous Learning

Models improve over time based on outcomes and feedback.

Scalable for Growth

Suitable from small teams through to larger organisations.

How SelectVoice AI Works

Listen & Understand

AI analyses calls in real time, capturing intent signals from keywords, tone and context to clarify what the caller needs.

Predict & Optimise

Forecast demand and route each call to the best resource, balancing workloads and supporting SLAs.

Learn & Evolve

Models improve from outcomes and agent feedback—driving better accuracy and satisfaction over time.

Connect AI to your
day-to-day systems

SelectVoice connects with your CRM, analytics and workforce platforms to learn from patterns, campaigns and seasonal demand, and improve routing and forecasting as outcomes change.

Works with 300+ CRMs, including Microsoft O365 Entra ID integration.
Refines routing and forecasting based on live outcomes
Automates low‑value tasks while escalating what matters

Measure what’s happening on calls and act fast

Track response speed, sentiment and intent accuracy to quantify performance and prioritise improvements.

Live intent & sentiment trends with alerts
Searchable transcripts and topic analysis
Report exports & APIs for BI platforms

Role-based access controls

Encryption in transit & at rest

Data residency options (UK/EU)

See it in action

Book a demo to explore the AI features most relevant to your call flows. We’ll tailor the walkthrough to your business needs.

Frequently asked questions

What makes an AI-powered phone system different?

AI transforms voice communication from reactive to predictive – analysing calls, detecting sentiment, and guiding smarter interactions in real time.

Do AI-powered systems require special hardware?

No. SelectVoice runs in the cloud, accessible via standard desktop, mobile, or browser-based apps.

Can SelectVoice integrate with our current CRM or helpdesk?

Yes. SelectVoice integrates with 300+ CRM applications.

Is this solution suitable for smaller businesses?

Yes. SelectVoice scales from small teams to larger networks as your needs grow.

AI that sounds human, and stays on brand

Automate the repetitive parts of calling, while keeping a natural, professional customer experience.

AI intelligence that
works for You

AI recognises caller intent, supports language selection, and routes calls quickly, helping customers reach the right place without a robotic experience.

Human warmth,
delivered digitally

Keep conversations feeling personal and consistent with your brand voice, tone and professionalism, supported by speech technology that adapts to customers.