So Quartier offers contemporary accommodation for long and short stays in London.
It provides more than 140 rooms, spread across three locations and of various sizes to cater for both business and leisure guests.
When So Quartier approached Telappliant in 2011, the company was looking for a simple solution to its inflexible, expensive and difficult to manage analogue British Telecom (BT) phone system. Baji Shaik, IT Manager at So Quartier, explains: “The analogue system was no longer working for us. Between the three locations on three separate phone systems, I spent a considerable amount of time travelling to different sites to make simple changes and fix glitches. This was proving to be extremely unproductive and was having a big impact on my workload.”
As well as a VoIP phone system that would be easy to manage across its three locations and 150 users, So Quartier needed to incorporate a bespoke hotel phone billing platform to allow calls to be charged to each guest room.
“Telappliant has revolutionised our telephone system. I now manage everything from my desk, make changes and add extensions with no hassle and if I need support, I receive it within a matter of minutes. We have saved time and money by switching to a unified VoIP solution and I now have the tools and capacity to support our year-on-year expansion.
The hotel phone billing platform is very good. It works exactly as we had specified and even serves as a small additional revenue stream. With the previous BT analogue system we were charged for internal calls, so the fact that they’re all free is also making great savings for us.
VoIPOffice Hosted Professional provides many useful features. We use reports generated from call recording and monitoring to analyse our customer service and provide the basis for continuous improvement. The click to dial feature is also a handy time saver for internal calls and of course, eliminates the need to go through reception.
Our research shows our guests highly value the conferencing calling facilities we are now able provide in our meeting rooms. Our account manager is very helpful in that he is always explaining how we can use features to benefit the business, our guests or both. For example, we are currently looking at improving our conference calling facilities by offering video conferencing too. This will be an attractive benefit for our business guests/meeting facilities and possibly another revenue stream.
As a whole, the service and support we receive from Telappliant are excellent.“
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Telappliant has eliminated our multiple phone systems and integrated our geographically dispersed accommodation with a unified and flexible VoIP telephony solution. We manage the VoIPOffice phone system remotely, which saves us considerable time and it integrates with a bespoke hotel phone billing platform, which works perfectly for us.