AI Cloud Communications for UK Businesses
Answer faster, resolve more on the first call, and get reliable insight from every conversation. Built‑in Teams presence, UK‑based support and flexible cloud / hybrid options.
Cyber Essentials ISO certified Comms Council Founder Member
Business Edition
Core calling, voicemail, Teams presence & auto‑attendant included
from £9.95 / User / month
- Mobile & desktop apps
- IVR & call forwarding
- Includes telephone number & call plan
Enterprise Edition
Call recording, advanced reporting, Teams direct routing, CRM integration.
from £14.95 / User / month
- FCA-compliant call recording
- Integration with over 300 applications
- API & webhook access
Call Centre Edition
Call injection, supervisor tools, wallboard.
from £19.95 / User / month
- Agent & supervisor consoles
- Queue priorities & SLAs
- Advanced reporting & wallboards
*Microsoft Teams Edition – For organisations that run entirely in Microsoft Teams. Use Teams as your phone system and Telappliant as your call routing provider, via Microsoft Direct Routing.
Business Edition
Best for small teams needing reliable core calling.
- UK‑based technical support
- Single‑level IVR, hunt groups & queues
- Mobile & desktop apps
- Microsoft Teams presence & SSO
Enterprise Edition
For larger teams that need analytics, recording and control.
- FCA-compliant call recording
- CRM integration with over 300+ apps
- Multi‑level IVR & wallboards
- AI Features, including transcription, insights and sentiment analysis.
Call Centre Edition
Built for agent/supervisor workflows and SLAs.
- Agent & supervisor consoles; wrap‑ups & scorecards
- Queue priorities, SLA targets & wallboards
- QA & coaching; call monitoring
Calling
Auto‑attendants, hunt groups, queues
Voicemail to email, call pickup, parking
Hot‑desking, call recording
Support
UK-based 24/7 support
Proactive service monitoring and issue resolution
Ongoing account management
Analytics
Live & historical dashboards
Queue & agent KPIs, export options
Scheduled reports
Microsoft 365 & Teams
Teams Presence, SSO and user sync
Direct Routing for dialling from Teams
Launch Teams calls from Phone Manager
Resilience & Security
Internal calling during internet outages
Emergency broadcast & override
Directory & device controls
Rapid Deployment
UK number porting & activation
Pre‑provisioned devices and softphones
Clear cutover & training plan
Microsoft Teams
Teams Presence
Direct Routing
Number policies & routing
CRM
Screen‑pops on inbound
Click‑to‑dial & activity logging
Works with over 300 CRMs
Extensibility
APIs, webhooks & SSO options
Device fleet management
Disaster recovery routing
Healthcare
Automatic patient screen-pop
Streamlined appointment calling
Centralised patient notes
Hospitality
Instant guest profile pop
Faster reservation handling
Personalised service insights
Education
Instant student screen-pop
Click-to-dial integration
Unified communication records
SelectVoice AI Capture
Understand every conversation. Turn routine calls and voicemails into searchable, simple insights, directly inside SelectVoice.
- Voicemail to text
- Live Transcription & Call Summaries
- Call Sentiment Analysis
Compatible with: Enterprise and Call Centre Editions.
SelectVoice Agent Assist
A 24/7 AI receptionist that handles your inbound calls so your team doesn’t have to:
- Answers calls and works out what the caller needs
- Routes callers to the right person or team
- Captures caller details and reason for calling
- Books, reschedules and cancels appointments
- Takes smart voicemail with transcript and call summary
- Pushes call notes into your CRM or helpdesk
Compatible with: Business, Enterprise, Call Centre.
Most deployments complete within 1 business day depending on porting times, site count and device orders.
Yes. We handle UK and international number porting. Share your number list and we’ll schedule a seamless cutover.
Yes. We offer Teams Direct Routing with presence sync, SSO and user provisioning.
Options include internal calling during internet outages, emergency broadcast/override and granular directory controls. Telappliant is ISO certified and Cyber Essentials compliant.
Why Choose SelectVoice?
Voice and Collaboration
- Crystal-clear HD audio
- Intelligent call routing and visual IVR
- Built-in paging and announcements
Work Anywhere
- SelectVoice mobile apps
- Manage contacts, calls and presence on the go
- Consistent experience across devices
Simplified Management
- Secure web portal for easy admin
- Visual auto-attendant builder
- Central user and group management
Microsoft 365 Compatible
- Single sign-on (SSO)
- User and group sync
- Teams presence awareness
Security and Reliability
- Multi-factor authentication
- Resilient failover
- UK-based support
Omni-Channel and AI
- Chat, SMS and social messaging
- Unified agent desktop
- AI transcriptions, insights and analytics
Core features included in every edition
Everything you need for professional business communications.
HD voice for crystal-clear calls
Smart call routing & IVR
Call transfer, park and pickup
Ring groups and hunt groups
Music on hold and custom prompts
Caller ID, virtual & geographic numbers
Call forwarding & DND controls
Voicemail-to-email notifications
Conference calling
SelectVoice Mobile and desktop apps
Self-service web portal
Call statistics and basic analytics
Advanced capabilities such as call recording, call queueing, call-centre toolsets, CRM and API integrations are available by edition.
Want to get started?
View our products & services or get in touch with one of our advisors.
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