Phone systems for recruitment agencies
Recruitment runs on calls: candidates returning a missed call, clients briefing a new role, temps confirming shifts. We help UK recruitment agencies route those calls to the right desk, keep consultants reachable on the move and make sure every enquiry has an owner, using cloud phones, Microsoft Teams calling or SIP depending on how your agency already works.
Also see: Professional services firms
Choose your recruitment phone setup
How recruitment teams use Telappliant depends on how your agency already works. We look at your desks, branches, current numbers and recruitment software before recommending one of these.
- 01
Cloud phone system
The usual choice for agencies: queues and ring groups for each desk, desktop and mobile apps so consultants can call from anywhere on the agency number, and call recording where configured.
Cloud phone systems - 02
Microsoft Teams calling
If your consultants already live in Microsoft 365, Teams Phone or Direct Routing lets them make and take external calls in Teams, subject to licensing and a compatibility review.
Teams calling - 03
SIP trunks for an existing system
Only suitable if you have a recent on-site phone system with useful life left. SIP trunks replace older lines while you plan your next move, where the system supports SIP.
SIP trunking
What we hear, what we deliver, what good looks like
Three lenses on how Telappliant supports your sector. Switch between them to dig into the detail.
Candidates, hiring managers and temps all ring the same numbers. Without clear routing, a client briefing can sit in the same queue as a general CV query, and consultants lose time on transfers.
Recruiters work from home, from client sites and on the road. They need to make and take calls on the agency number from a laptop or mobile, without handing out personal numbers to candidates.
A perm desk handles fewer, longer conversations. A temp or contract desk takes early-morning shift calls, last-minute cover and timesheet queries. Each needs its own hours, ring groups and out-of-hours handling.
A new advert, a Monday morning or a client's urgent cover request can create sudden spikes. Queues, overflow groups and callback options help stop those calls going unanswered.
When a candidate rings back or a client calls about a placement, the call should reach the consultant who owns the relationship, or be logged so someone follows up.
Calls often cover salaries, references and personal circumstances. Recording, if used, should follow your own policy, with access limited to the right people and retention set deliberately.
Agencies with several offices or sector-specialist teams need local numbers and routing for each, while managers keep one view of users and call activity.
Plan your next step
Every recruitment agencies estate is different. A short conversation about your sites, users and current contracts is usually the quickest way to a sensible plan.
Technology news shaping recruitment agencies
AI-curated weekly briefings on the regulatory, cyber and communications stories that matter to your operations.
Briefings are generated weekly from primary UK sources. Verify before quoting in board materials.
Common questions
Talk to a recruitment agencies specialist
Tell us about your setup and we will suggest a practical plan.