AI virtual agent and call routing that answers first time

Handle more inbound calls without adding headcount. SelectVoice Agent Assist greets callers, understands intent in natural language, and routes or resolves routine queries in 30+ languages – 24/7.

Cut wait times – keep service consistent

Agent Assist acts as a 24/7, multilingual front desk: it answers calls, understands what the caller needs, and either resolves routine requests (FAQs/knowledge answers) or routes to the right team. Your people stay focused on complex, high-value conversations.

Best for: Reception, service desks, appointment/booking lines, and high-volume enquiries where speed and accuracy matter.

Pricing Plans

Simple monthly plans to get live quickly, plus an Enterprise option for deeper integration, higher volumes, and more complex requirements.

What “assisted call minutes” means: minutes where Agent Assist is actively handling the call (greeting, understanding intent, answering, routing, taking messages). If you’re unsure, we’ll help you size this in the demo.

Growth Starter

Best for: smaller teams that want a 24/7 AI receptionist without complexity.

from £199 / month

1 AI call flow (e.g. main reception)
150 assisted monthly call minutes per month*
Telephone number included
2 concurrent calls*
5000+ agent voices
32 languages
Call routing (transfer to human)
Message taking and forwarding
SLA-based business support

Book a Demo

Scaling Plus

Best for: growing teams that need multiple call flows and higher monthly volume.

from £299 / month

Includes all features in Growth Starter, and:

2 AI call flows (e.g. sales, service, after-hours)
500 assisted call minutes per month*
5 concurrent calls*

Book a Demo

Enterprise

Best for: multi-site operations and contact centres needing deep integrations, SLAs, higher volumes or custom terms.

Custom

Includes all features in Scaling Plus, and:

Additional AI call flows and use-cases
Custom minute bundles & committed usage pricing
Multiple international incoming numbers available
Bespoke integrations and workflow automation with CRMs, booking & ticketing systems
Call summaries with actions & outcomes
Performance dashboard with export
24/7 priority support options

Book a Demo

*additional call bundles and agent concurrency available

Need help choosing? We’ll model the business case and recommend the right plan in the demo.

Features

Start with the essentials. Add advanced capabilities when you’re ready.

Conversational Call Handling

Understands intent in natural language—no more “press 1 for…” mazes.

Multilingual by Design (30+ Languages)

Auto-detects language and responds accordingly.

Smart Routing & Rules

Time-of-day, holidays, overflow and failover routing logic.

Voicemail-to-Email with Transcripts

Audio and text delivered to inboxes for faster follow-up.

Live Transcription and AI Summaries

Real-time transcripts and post-call notes for CRM/ticketing workflows.

Queue Callback / Virtual Hold

Offer a callback rather than keeping customers waiting.

Knowledge Answers

Opening hours, service status, product info and FAQs.

Sentiment & Intent Analytics

See what people call about and identify coaching opportunities.

Tight SelectVoice Integration

Works with numbers, queues and existing integrations (Teams/CRM).

How onboarding works

Map The Journey

We mirror your inbound call flow and define what should be answered vs routed.

Teach The Facts

We create your knowledge base so Agent Assist can answer consistently.

Go Live & Learn

Track intents and outcomes, then refine pronunciations and answers over time.

See it in action

Book a demo and try Agent Assist on a test number. We’ll tailor the flow to your departments and FAQs.

Queue callback and voicemail‑to‑email
Works in 30 languages with auto‑detect
Live transcripts and AI summaries

Frequently asked questions

How is Agent Assist different from a standard IVR?

Agent Assist understands full sentences and caller intent (e.g., “I need my invoice”) and can answer or route accordingly – without keypad menu trees.

How do we integrate with our CRM or helpdesk?

We deliver summaries, transcripts and intents via email or API/webhooks. Common stacks include Microsoft 365, Teams, HubSpot, Salesforce and Zendesk.

Can we start small?

Yes. Start with Growth Starter, then add capabilities as your call flows, volumes and reporting needs grow.

What about accuracy and pronunciation?

We tune pronunciations for names and brands and use speech adaptation for tricky terms. Accuracy improves as we add examples over time.

Ready to modernise your front‑of‑house?

See how Agent Assist can greet, resolve and route calls in a way that feels human, while giving your team cleaner follow-ups with transcripts and summaries.

Book a demo