Amica Technology joins Telappliant: IT and telecoms, one provider
How the Amica Technology acquisition brought managed IT support into the Telappliant portfolio.
By the Telappliant team
Telappliant's acquisition of Amica Technology added a dedicated managed IT services capability to our communications and connectivity portfolio, so UK businesses can now cover phones, network and IT support under one provider.
What it means for existing Amica customers
- The same IT support relationship, backed by a larger engineering and service desk team
- Access to Telappliant's cloud communications, connectivity and cyber security services
- A single point of contact when IT and telecoms issues overlap, which they increasingly do
Why bringing IT and communications together matters
Phone systems, video calling and collaboration tools now run over the same network and the same Microsoft 365 tenant as everything else in the business. Splitting IT support and telecoms across two providers means slower fault-finding and more finger-pointing when something breaks. One provider covering both closes that gap.
What this looks like today
Customers get proactive monitoring, a UK-based service desk, and IT projects delivered by the same organisation that manages their network and phone system, so changes to one are planned with the other in mind.
