Three-quarters of senior managers experience delays from inadequate communication. Team performance, company efficiency and business competitiveness are frequently compromised because communications are not unified. So demolish the barrier between your phone system and IT infrastructure, and add an additional layer of advanced capability – Unified Communications.
When considering a unified communications strategy, keep in mind these 6 key points.
1. It’s not just about telephony
Unified communications is not just a phone system upgrade. Your desk phone is no longer the communications hub. Voice has more value when seamlessly integrated with other communication methods, and that is the fundamental premise of unified communications.
2. Strategic business benefits
Unified communications is a strategic investment, which enables businesses to become more competitive through increased productivity and collaboration, and quicker problem resolution.
3. Work-in-progress
Unified communications will never reach a fixed state, so waiting for technology to mature before you adopt is hopeless. Constant innovation is at the core and while the offerings may already seem extensive, they are just the beginning.
4. Not just about lowering costs
While unified communications may deliver telecom savings, the true value lies in the bigger picture. The biggest savings are achieved from the productivity gains and the overall improvement in business processes.
5. Easy to implement
Contrary to popular belief, unified communications can be extremely easy to implement. It can often be integrated with your existing VoIP telephone system and client software can be simply downloaded from the Internet.
6. Service not a product
This means that while the return on investment is still applicable to the outcomes driven by unified communications, the financial rationale needs to be based more on the total cost of ownership.
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