Veterinary Surgeries
Delivering leading edge solutions, tailored for veterinary surgeries and pet care services
What is Telappliant Voice Cloud?
Telappliant Voice Cloud, for veterinary surgeries, delivers a suite of communications solutions that are tailored specifically for pet and animal healthcare services.
Telephony remains the primary method of communication for a veterinary surgery. A flexible platform must enable flexible call routing for extended opening hours, and triage features so that patient calls can be routed to the appropriate team.
Voice Cloud provides burst calling capability so that during your busiest time your call capacity is automatically increased to handle an influx of appointment bookings. This capability is also available for GP surgeries where booking lines no longer have to be permanently busy during peak times.
Voice Cloud Features
Unified Device Support
Desk phones, smartphones, softphones, Wireless phones
System Integration
e-Clinic/Exact/Systems for Dentists
Wireless Phones
DECT or WiFi for staff mobility
Auto Answer
Still take calls when you can’t physically answer them
Auto Attendant
Single or multi-level auto attendant for efficient caller routing.
Surgery Management
Call reporting, call recording, live wallboard/dashboard
Web Admin Portal
Browser based system admin tool
In Queue Announcements
Simple announcement, position in queue, callback
Quick Message Activation
Service availability notifications
Flexible Call Distribution
Unlimited call flows, unlimited groups, time of day routing, multi-site inter/over flow
Cloud Disaster Recovery
Simple emergency activation for DR
Call Forwarding
Still take calls when you’re away from the surgery
Remote Working
Allow staff to work from any location
Audio & Video Conferencing
Utilise either multi-person audio conferencing features or implement video conferencing with Microsoft Teams integration, enabling voice and video calling from a single desktop and mobile app.
Traditional Telephone Features
20 years of telephony experience in the UK
Single Surgery Deployment
On-premise, hybrid or fully cloud deployments available.
Explore the benefits
Work Anywhere
Access your system remotely regardless of the location, whilst retaining your office phone functionality.
Grow With Us
Future-proof your business with a solution that is designed with scalability and growth
in mind.
Save Money
Solutions that require minimum upfront investment, money saving call tariffs and no costly setup fees.
Want to get started?
View our products & services or get in touch with one of our advisors.