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Veterinary Surgeries

Delivering leading edge solutions, tailored for veterinary surgeries and pet care services

Communication solutions for Veterinary Surgeries and Pet care services

What is Telappliant Voice Cloud?

Telappliant Voice Cloud, for veterinary surgeries, delivers a suite of communications solutions that are tailored specifically for pet and animal healthcare services.

Telephony remains the primary method of communication for a veterinary surgery. A flexible platform must enable flexible call routing for extended opening hours, and triage features so that patient calls can be routed to the appropriate team.

Voice Cloud provides burst calling capability so that during your busiest time your call capacity is automatically increased to handle an influx of appointment bookings. This capability is also available for GP surgeries where booking lines no longer have to be permanently busy during peak times.

Voice Cloud Features

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Unified Device Support

Desk phones, smartphones, softphones, Wireless phones

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System Integration

e-Clinic/Exact/Systems for Dentists

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Wireless Phones

DECT or WiFi for staff mobility

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Auto Answer

Still take calls when you can’t physically answer them

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Auto Attendant

Single or multi-level auto attendant for efficient caller routing.

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Surgery Management

Call reporting, call recording, live wallboard/dashboard

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Web Admin Portal

Browser based system admin tool

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In Queue Announcements

Simple announcement, position in queue, callback

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Quick Message Activation

Service availability notifications

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Flexible Call Distribution

Unlimited call flows, unlimited groups, time of day routing, multi-site inter/over flow

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Cloud Disaster Recovery

Simple emergency activation for DR

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Call Forwarding

Still take calls when you’re away from the surgery

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Remote Working

Allow staff to work from any location

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Audio & Video Conferencing

Utilise either multi-person audio conferencing features or implement video conferencing with Microsoft Teams integration, enabling voice and video calling from a single desktop and mobile app.

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Traditional Telephone Features

20 years of telephony experience in the UK

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Single Surgery Deployment

On-premise, hybrid or fully cloud deployments available.

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Daniel Turner from BTC Activewear says…

After trials with several companies, we chose Telappliant for our VoIP call plan, SIP trunking channels and incoming phone numbers. Telappliant has unified our multiple phone systems, reduced our telephony costs, provided valuable support for growth and facilitated remote working. We couldn’t be more satisfied.

Alistair Castillo from De Cotta Law says…

We approached Telappliant following a recommendation from a client and have been a customer ever since. Telappliant provides us with a low-cost, flexible call package, which works perfectly with our VoIP PBX appliance and has a crystal clear billing arrangement.

Irfan Dadabhai from Conrad Electronics says…

We discovered Telappliant following a recommendation from a client. This is our first experience of VoIP telephony and we are extremely happy. VoIPOffice is very easy to use and provides us with the information we needed to ensure each agent in our UK Customer Contact Centre is managed effectively.

Gupi Wasan from E-Services Group says…

Telappliant brought together our three separate analogue phone systems into one low cost, high performance solution. I would most definitely recommend Telappliant to other businesses, especially call centres and those looking to unify their telecommunications.

Andy Arnell from Nomad Digital says…

The fact that calls between internal users are free, regardless of location, is excellent because we have so many branches in different countries. It’s also useful that we only have to dial four digits, rather than the country code and telephone number.

Henry Ayres from AngloINFO says…

Telappliant were more than happy to meet our changing needs with a flexible and accommodating package. Their VoIPOffice business telephone system is extremely cost-effective, scalable and reliable, and their ongoing support is invaluable

Trevor Tsang from Reassured says…

VoIPOffice has grown with the business and proved to be reliable and to significantly reduce our overheads. Telappliant is always happy to respond to our unique demands and I highly recommend VoIPOffice Hosted for Call Centres to other businesses.

Explore the benefits

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Work Anywhere

Access your system remotely regardless of the location, whilst retaining your office phone functionality.

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Grow With Us

Future-proof your business with a solution that is designed with scalability and growth
in mind.

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Save Money

Solutions that require minimum upfront investment, money saving call tariffs and no costly setup fees.

Want to get started?

View our products & services or get in touch with one of our advisors.

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