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Serviced Offices

Delivering leading edge communications solutions that shine for Serviced Offices

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Serviced Offices communication solutions

What is Service-Call?

Service-Call for Managed and Virtual Offices (MVO), delivers a family of communications solutions specifically tailored for the MVO sector. Developed by British based voice specialists, Splicecom, Service-Call satisfies the needs of a wide range of services, supporting lower end budget office space to high end prestige Central City locations.

Service-Call operates with market leading PMS, CRM and general or bespoke billings systems. It integrates with WiFi infrastructures for roaming staff and offers advanced Business Management tools for Call Reporting, Live Business Dashboards and Wallboards and fully integrated Call Recording.

Virtual Office/Reception services are also available, whether that’s operating as a dedicated service or part of the overall Managed Service Office solution.

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Service-Call Features

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Company/Tenant Configuration

Allows for the configuration and programming of multiple ‘Companies/Tenants’, giving each business their own individual telephone system

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Billing Management

Works with Elephant, Tri-Line and other billing systems. Also offers its own built-in billing solution

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Service-Call Unified Device Support

Desk phones, smartphones, softphones, wireless phones

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Headsets

Desk phones support cabled or Bluetooth headsets

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Wireless Connectivity

Desk phones support wireless connectivity where wiring is problematic

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Wireless Phones

DECT or WiFi for mobility

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Operator Console

Central Operator position for one or many Managed/Virtual Offices

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Main Reception

Multi-site deployment or hunt groups

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Finance

CAPEX or OPEX or a blend of both to meet budgetary requirements

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Virtual Users

Voicemail and call forwarding facilities for those who don’t need a desk phone

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Hot Desking/Drop-in Facility

Fully featured Hot Desk facilities enable mobility both within and between buildings

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Staff Calling

Emergency call facility for multiple members of staff, wherever they might be

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Tannoy/Paging System

Use desk phones or integration with 3rd party tannoy/paging systems

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Service-Call Analytics – Business Reporting and Recording

Historical reporting with integrated call recording

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Service-Call Live

Wallboards and Dashboards

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Messaging

Allows calls to ring direct or overflow to voicemail

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Business IT services

Transform your business with our range of innovative IT products & solutions.

Managed IT, robust cyber-security and other business solutions to empower your business, delivered by a team of expert technicians and backed up by a decade of experience.

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Daniel Turner from BTC Activewear says…

After trials with several companies, we chose Telappliant for our VoIP call plan, SIP trunking channels and incoming phone numbers. Telappliant has unified our multiple phone systems, reduced our telephony costs, provided valuable support for growth and facilitated remote working. We couldn’t be more satisfied.

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Alistair Castillo from De Cotta Law says…

We approached Telappliant following a recommendation from a client and have been a customer ever since. Telappliant provides us with a low-cost, flexible call package, which works perfectly with our VoIP PBX appliance and has a crystal clear billing arrangement.

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Irfan Dadabhai from Conrad Electronics says…

We discovered Telappliant following a recommendation from a client. This is our first experience of VoIP telephony and we are extremely happy. VoIPOffice is very easy to use and provides us with the information we needed to ensure each agent in our UK Customer Contact Centre is managed effectively.

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Gupi Wasan from E-Services Group says…

Telappliant brought together our three separate analogue phone systems into one low cost, high performance solution. I would most definitely recommend Telappliant to other businesses, especially call centres and those looking to unify their telecommunications.

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Andy Arnell from Nomad Digital says…

The fact that calls between internal users are free, regardless of location, is excellent because we have so many branches in different countries. It’s also useful that we only have to dial four digits, rather than the country code and telephone number.

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Henry Ayres from AngloINFO says…

Telappliant were more than happy to meet our changing needs with a flexible and accommodating package. Their VoIPOffice business telephone system is extremely cost-effective, scalable and reliable, and their ongoing support is invaluable

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Trevor Tsang from Reassured says…

VoIPOffice has grown with the business and proved to be reliable and to significantly reduce our overheads. Telappliant is always happy to respond to our unique demands and I highly recommend VoIPOffice Hosted for Call Centres to other businesses.

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Explore the benefits

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Work Anywhere

Access your system remotely regardless of the location, whilst retaining your office phone functionality.

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Grow With Us

Future-proof your business with a solution that is designed with scalability and growth
in mind.

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Save Money

Solutions that require minimum upfront investment, money saving call tariffs and no costly setup fees.

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