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elderly care

Care homes

Providing leading edge communications solutions
at the heart of Care Homes

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Communication Solutions for Care Homes

What is Medic-Call?

Medic-Call, for Care Homes satisfies the needs of Care Home management, staff, and residents and provides advanced features to support your workings with Local Authorities. Developed by British based voice specialists, Splicecom, Medic-Call satisfies the needs of both Care Home staff and residents.

The phone remains the primary method of communication for Care Home staff, its residents and residents’ families. With the need for communication 24/7, a modern telephone system must accommodate the needs and work patterns of a busy Care Home.

Medic-Call delivers a range of voice solutions that either enhance or if necessary, replace your current phone system, enabling you to deliver your services, exactly as you wish to, with ease.

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Medic-Call Features

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Medic-Call Unified Device Support

Desk phones, smartphones, softphones, Wireless phones

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Wireless Phones

DECT or WiFi for staff mobility

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Room Phones

SIP/IP or analogue phones for residents

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Medic-Call Operator Consoles

Central Reception/Operator position for one or many Care Homes

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Staff Calling

Emergency call facility for multiple members of staff, wherever they might be

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Tannoy/Paging System

Uses desk phones or integration with 3rd party tannoy/paging systems

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Care Home Management

Call reporting, Call recording, Live wallboard/dashboard

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Medic-Call Admin Portal

Browser based system admin tool

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Medic-Call Attendant

Single or multi-level auto attendant

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Messaging

Allows calls to ring direct or overflow to voicemail

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In Queue Announcements

Simple announcement, Position in queue, Callback

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Flexible Call Distribution

Unlimited call flows, unlimited groups, time of day routing, multi-site inter/overflow

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Main Reception

Multi-site deployment or hunt groups

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Emergency/Out of Hours Communication

Automatically notifies on-call staff of messages

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Call Forwarding

Still take calls when you’re away from the Care Home

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Remote Working

Allow staff to work from any location

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Business IT services

Transform your business with our range of innovative IT products & solutions.

Managed IT, robust cyber-security and other business solutions to empower your business, delivered by a team of expert technicians and backed up by a decade of experience.

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Daniel Turner from BTC Activewear says…

After trials with several companies, we chose Telappliant for our VoIP call plan, SIP trunking channels and incoming phone numbers. Telappliant has unified our multiple phone systems, reduced our telephony costs, provided valuable support for growth and facilitated remote working. We couldn’t be more satisfied.

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Alistair Castillo from De Cotta Law says…

We approached Telappliant following a recommendation from a client and have been a customer ever since. Telappliant provides us with a low-cost, flexible call package, which works perfectly with our VoIP PBX appliance and has a crystal clear billing arrangement.

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Irfan Dadabhai from Conrad Electronics says…

We discovered Telappliant following a recommendation from a client. This is our first experience of VoIP telephony and we are extremely happy. VoIPOffice is very easy to use and provides us with the information we needed to ensure each agent in our UK Customer Contact Centre is managed effectively.

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Gupi Wasan from E-Services Group says…

Telappliant brought together our three separate analogue phone systems into one low cost, high performance solution. I would most definitely recommend Telappliant to other businesses, especially call centres and those looking to unify their telecommunications.

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Andy Arnell from Nomad Digital says…

The fact that calls between internal users are free, regardless of location, is excellent because we have so many branches in different countries. It’s also useful that we only have to dial four digits, rather than the country code and telephone number.

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Henry Ayres from AngloINFO says…

Telappliant were more than happy to meet our changing needs with a flexible and accommodating package. Their VoIPOffice business telephone system is extremely cost-effective, scalable and reliable, and their ongoing support is invaluable

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Trevor Tsang from Reassured says…

VoIPOffice has grown with the business and proved to be reliable and to significantly reduce our overheads. Telappliant is always happy to respond to our unique demands and I highly recommend VoIPOffice Hosted for Call Centres to other businesses.

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Explore the benefits

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Work Anywhere

Access your system remotely regardless of the location, whilst retaining your office phone functionality.

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Grow With Us

Future-proof your business with a solution that is designed with scalability and growth
in mind.

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Save Money

Solutions that require minimum upfront investment, money saving call tariffs and no costly setup fees.

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