Insights, Guides & Blog
Practical AI communications and managed technology guidance for UK business and IT leaders.
Cyber security guides for UK businesses
The top cyber attacks facing UK businesses
Ransomware, business email compromise, credential stuffing, supply chain and AI-assisted fraud - what each looks like and the control that stops it.
ReadManaged security operations centre (SOC): what it is and when you need one
In-house SOC, managed SOC or MDR - coverage, detection versus response, and the questions to ask a provider.
ReadEnd-of-life devices and the risk to your Cyber Essentials certification
Unsupported operating systems, firmware and network kit are the most common reason UK businesses fail assessment. Here is how to stay ahead of it.
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The ISDN and PSTN switch-off: what UK businesses must do now
Openreach is retiring the analogue and ISDN network. Here is the real deadline, what breaks, and how to migrate calmly.
How to modernise your business phone system
A practical migration framework for moving off legacy telephony.
Telappliant acquires SpliceCom
Telappliant's acquisition of SpliceCom and what it means for UK customers.
The importance of knowledge workers
Why knowledge workers need better tools - and how to support them.
Skype for Business shutdown deadline
Migration options for organisations still on Skype for Business.
DSL, fibre or ethernet: which connection is right?
A practical guide to choosing the right business internet connection.
What is a leased line?
What a leased line is, how it works and when it's the right choice.
Shared vs dedicated internet connections
The difference between shared broadband and dedicated leased lines.
SIP trunks explained: when they are still the right answer
SIP keeps a capable on-premise phone system alive past the PSTN switch-off. How it works, what it costs, and when cloud is the better move.
Cloud communications and business continuity
Why the phone system is the first thing to fail in an incident, and how cloud voice keeps you contactable when a site or circuit goes down.
Missed customer calls: the real cost to your business
Why unanswered calls are a bigger revenue leak than most businesses admit, and the fixes that close the gap.
FCA-compliant phone systems: what regulated firms need
Call recording, retention and MiFID II obligations explained, and how to choose a compliant cloud phone platform.
A brief history of VoIP, from dial-up to AI voice
How voice over IP evolved from early internet telephony to today's cloud and AI-powered business phone systems.
Is one phone number enough for a small business?
When a single number works, when it costs you calls, and how virtual numbers solve the problem cheaply.
Interactive voice response (IVR): a practical guide
How modern IVR and AI-driven call menus route callers faster without the frustration of old-style systems.
A brief history of the PBX, and why it went to the cloud
From switchboards to on-premise PBX to hosted platforms - how office telephony got here and what replaced it.
Should my business accept card payments over the phone?
PCI DSS v4 obligations for telephone payments, and the secure ways to take card details by phone in 2026.
Secure phone payments: PCI DSS compliant call handling
How DTMF masking and dual-tone suppression let you take card payments by phone without PCI scope creep.
How to choose the right VoIP phone system in 2026
A practical buyer's checklist covering features, connectivity, integrations and total cost before you switch.
Barriers to VoIP adoption, and how to overcome them
The real objections that stall a move to cloud voice, and how to answer each one with evidence, not sales talk.
6 unified communications tips for 2026
Practical ways to get more value from your voice, video and messaging platform once it is already live.
A quick guide to working from home with VoIP
Setting up softphones, headsets and connectivity so remote staff sound as professional as the office.
The death of the desk phone: what replaces it
Why fewer desks have handsets, and how softphones, mobile apps and Teams Phone took over business calling.
Connexions Group joins Telappliant: what it means for customers
Continuity and expanded services for Carlisle and North West businesses following the Connexions acquisition.
Voice2Voice joins Telappliant: strengthening SIP and voice
What the Voice2Voice acquisition means for SIP trunking and cloud voice customers today.
Orbtalk joins Telappliant: cloud voice on the South Coast
Continuity and wider services for Brighton and Sussex businesses following the Orbtalk acquisition.
Unitel and One Source: now part of Telappliant
What joining the Telappliant group means for Unitel and One Source communications customers.
Telappliant and the ISPA Awards: independent recognition
What ISPA Awards recognition reflects about our voice and internet services, and what to check today.
Recognised for VoIP: what it means for our cloud phone platform
What VoIP category recognition at the ISPA Awards reflects about call quality and platform reliability.
ITSPA recognition: industry standards behind our VoIP service
What ITSPA Award recognition means for the standards behind Telappliant's cloud communications.
An ITSPA finalist year on: how our cloud voice has evolved
A look back at ITSPA finalist recognition and how the cloud voice platform has developed since.
5 reasons to choose a unified communications application
The business case for bringing calls, chat, video and presence into one application.
36 business VoIP features, categorised and explained
A categorised guide to the VoIP features that matter, from call routing to AI and reporting.
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