This is the first year since the pandemic that businesses can do more than simply ‘survive’, so in 2022 we are all about growth. The last 2 years have held some companies back significantly, but those businesses with readily established and efficient IT support were able to take full advantage of IT support services and continued to thrive. Why? Because IT will always play a pivotal role in the business world.
Third-party IT providers have seen an increase in demand for their services since 2020,with the government estimating a rise in tech investment of around £3.5bn (cite). This could mean that many companies are still stuck on long-standing agreements with traditional vendors which could be time consuming and outdated. The pressure for many businesses to allocate budgets to activities that increase ROI and growth (sales and marketing) means that other strategic objectives can be overlooked.
On premise IT departments are rarely able to keep up with the fast pace of the IT world, and especially so when it comes to adoption of IT support services that use artificial intelligence (AI), and not to forget those businesses that don’t need an IT department but still need IT support!
It’s difficult to overlook the fact that these departments are usually the ones that have less budget, but have the capabilities to offer the types of innovation that is needed in order to give competitive edge, increase ROI and facilitate real growth for the business.
Benefits of IT support services
Overlooking the benefits of adopting third-party IT services could be a rash move if your main goal was growth. IT innovation has been increasing at a rate of knots for some time which means that if your IT department is outdated, your competitors could be moving forward, whilst you remain near the starting line.
But it’s not always who is quicker at adopting IT support services, it’s about finding the right provider for the job.
IT helpdesk services can automate your IT processes to save time and increase productivity. Outsourcing your IT to a managed service provider such as Telappliant can provide a number of benefits for your business such as:
- Managed control of costs with simply monthly plans
- 24/7 technical support
- Access to expert knowledge
- Impartial advice for key technology decisions
- Access to the latest innovation
Having a well-run IT function within your business ultimately translates to your customer experience. It is quite literally the difference between happy and disgruntled customers and staff, and who wants that? We’ve become a world used to things being done quickly, and when this doesn’t happen, it’s not only staff that suffer.
We offer SLA-backed support that ensures problems are dealt with quickly, targeting first contact problem resolution and with automatic escalation for more challenging problems which can’t be fixed the first time. With over 90% of our customers benefiting from RMM technology (remote machine management) we can proactively monitor the health of your hardware and identify any problems before you’ve noticed there is one. Keeping on top of these IT glitches means that your teams are able to carry out their daily activities with minimal fuss, which we know means happy customers that contribute to overall business growth and that all important bottom line.
Is outsourcing your IT help desk cost effective?
The cost of our IT services start at a monthly price of £14.99 per user which is the cost of just a few coffees!
We have a qualified team who can help put together a bespoke IT helpdesk package for your business that takes your requirements and budget into account. Your business is unique, and so are your business challenges. We tailor a package that suits you.
Oh, and did we mention that we are ISO certified when it comes to security? That means that your business data will be protected by information security management compliance ISO 27001 standards. It’s this level of security that reassures our customers that their business-critical data is as important to us, as it is to them.
Ready to get a quote for your business? Contact us here or chat to us online. You can find further information about out IT packages by clicking here
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